Syncing Issues with Shopify

  • Hi,
    I am using WP Shopify Pro v2.0.11. Our shopify store has over 10,000 products. When we installed the plugin for the first time Shopify sync was working perfectly. But then I received email from Shopify after few weeks with the subject that Your webhook is failing. This webhook has been attempted 20 times. If your webhook continues to fail, it will be removed and your application will not receive any more notifications. Then they have removed the web hook.

    So now the automatic syncing doesn’t work at all. Neither stock levels or pricing or new products are being updated in wordpress.

    I have to sync manually everyday and even that fails and I get the error Sync failed while calling undefined Syncing failed from client-side.

    Screenshot:
    https://imggmi.com/full/2019/12/8/762bd6ac9641ed69a19628dad6648d1c-full.png.html

    Can you please guide me in

    1. Why webhooks failed and why shopify removed them .
    2. How can I get webhooks back ( I have tried removing synced data and then reconnecting the automatic post syncing multiple times but it doesn’t work)
    3. Why manual syncing keeps failing.

    Thanks a lot

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I am using WP Shopify Pro

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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