• Resolved Daniele

    (@dabesa)


    Dear support,

    We’re using the latest version 2.1.9 on a WC with 580+ orders.
    The sync has stopped recently, I tried to force a resync but it doesn’t complete:

    Started: Mon, Aug 27, 2018 9:45 PM

    Last Updated: Mon, Aug 27, 2018 9:50 PM

    Account Connected: Daniele Besana

    List Connected: WP-OK Clienti All

    Products Synced: 13

    Orders Synced: 409

    I set the logs to DEBUG but I don’t see errors, it just stop before the latest order.

    How can we troubleshoot this?

    Thanks
    WP-OK.it

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support khungate

    (@khungate)

    Hi @dabesa, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Can you maybe try a fresh uninstall/reinstall to see if that fixes things? It’s odd that things stopped midstream. Maybe it was a temporary hiccup with your host or something that’s hard to spot on the surface.

    If that doesn’t work, we’ll be glad to troubleshoot further. Let us know how it goes.

    I look forward to hearing back from you.

    – Kyle

    Plugin Support khungate

    (@khungate)

    Hi @dabesa, just wanted to ping you back to see if you’ve had any luck. Also, we’ve recently found that some folks might have a non-expired lock which needs to be removed; it’s the http_worker_lock site transient. Not 100% sure if that’s your issue, but you might want to try seeing if you can delete that particular site transient and then refresh the page to re-enable the queue.

    Thread Starter Daniele

    (@dabesa)

    Hello @khungate,

    The sync eventually finished without further actions, it just took more than 1 day!

    Check below:

    Started: Mon, Aug 27, 2018 9:45 PM

    Finished: Tue, Aug 28, 2018 12:33 AM

    Last Updated: Thu, Sep 6, 2018 9:08 PM

    Account Connected: Daniele Besana

    List Connected: WP-OK Clienti All

    Products Synced: 13

    Orders Synced: 774

    Thank you for the follow up, much appreciated!
    Daniele

    Plugin Support khungate

    (@khungate)

    Sounds great Daniele! Yes, on some hosting environments syncing can be faster or slower than others. Glad to hear it finally completed ??

    We really appreciate you using the plugin. If it’s working well for you and your business, please consider leaving us a positive review.

Viewing 4 replies - 1 through 4 (of 4 total)
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