Syncs TOO well…?

  • Resolved Lisa C

    (@lisathirdsideco)


    5 years ago

    My client recently informed me that a number of their items are meant to be temporarily unavailable. And yet, when I edited the collections in WordPress to “draft” mode — or even deleted them altogether — they still showed up on the website. As an example, the Essential Oil Blends collection is currently in draft mode, and the Essential Oil Diffuser collection has been deleted entirely. Yet they are both still visible on the collections page. What can I do to remove them from WordPress without removing them from Shopify?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author andrewmrobbins

    (@andrewmrobbins)

    @lisathirdsideco

    Hey Lisa,

    To hide any product or collection from WordPress, you can simply uncheck the “availability” within Shopify. You can find this by going into the product edit screen within Shopify and looking on the right-hand side.

    By default, every product and collection will be set to “available” for the custom sales channel that you created. So just uncheck your sales channel availability and it will not show on WordPress.

    Let me know if this helps!

    Thread Starter Lisa C

    (@lisathirdsideco)

    Well, that’s the thing. They were already set to unavailable. I found that in the documentation and checked before posting here.

    Let me try to sync again and see if maybe that clears it up.

    Thread Starter Lisa C

    (@lisathirdsideco)

    Looks like a re-sync did the trick. Still not sure why those collections were showing up when they had already been marked as “unavailable” in Shopify. But at least the issue is resolved. It’s newly-launched (replaced the Shopify-generated storefront) so maybe that played a role.

    Anyway, marking as resolved!

    Plugin Author andrewmrobbins

    (@andrewmrobbins)

    Excellent, glad it’s working for you now.

    My guess is that it could have been a caching issue as well. The plugin will cache the front-end output which gets cleared upon syncing. You can also clear it from the Tools tab.

    Let me know if you run into any other issues, happy to help!

Viewing 4 replies - 1 through 4 (of 4 total)
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