Syntax error in functions.php. Host wants to charge large sum to fix!

You can access this file through the wordpress backend.

appearance/editor

then select your theme from the dropdown.

make sure you take a back up of your file and you can just copy to a text editor for changes.

I would normally recommend ftp but if you dont have access this is quick way to get access to any file in your theme.

Because of the Parse error I cannot log into the wordpress backend. Is there anyway to FTP in through wordpress and not my host provider without logging into the wordpress control panel (since I cannot get access)?

Not that I know of. Sounds Like you need a new host haha.. What type of host does not allow you to access your own core files?

Ask your host for your FTP login information. I can’t even tell guess what the url will have to be, but if you have cPanel or some sort you should be able to log-in with that information and ftp://yourdomain

If they won’t give you FTP access, get a new host.

If you do have access to a cPanel or somesort there should be a quick FTP option somewhere in there.

crystone.com

they responded to my request with this:
“Hej

All information can be found in the controlpanel (ccp.crystone.net).

For security reasons we can not give this information in this ticket.

Please observe that if the customer uses our wordpress application they do not not have acces to the individual ftp files, all changes has to be made trough wp-admin.”

they also wanted to charge me close to $150 for a previous date restore. Is that normal?

thank you for your help!

That’s overly priced. I recomend looking for a new host ASAP (I use Inmotion and love it, but search for your own needs / price). Most hosts offer free restore for things like this.

Try your Control Panel and see if you can FTP from in there

Also, to prevent things like this from happening try making code edits to a plugin and not the main theme file. I’ve crashed a 100+ sites before I learned that. If you don’t know how to make your own plugin google “functionality plugin” (I recomend the third article down!) ; )

Thanks you for all your help. Unfortunately I cannot gain access to my FTP files from the host control panel. Is it possible to switch providers before I can fix the syntax error or will all of my site be lost? Thanks!

Please observe that if the customer uses our wordpress application they do not not have acces to the individual ftp files, all changes has to be made trough wp-admin.”

Looks like you do not have any control over your wordpress like self host has.

IF you really want full control of website then you nedd to look for a host who will give you everything including ftp access

As is as you do not have way to get admin panel or you do not have access to your database you will have to start from scratch or try and get back up from them see if they give it you.

Well…a bit of an update. I gave in and asked my host to run the restore and I would just pay the fee and take it as a huge “lesson learned.” I was then informed (for the first time mind you) that my host only keeps backups for 7 days. That much time has already passed.

Does my host have access to FTP into my site and if so…how can I get them to fix my website. I cannot start from scratch! Especially since thus was a group project site and not only my work is at stake! Thank you!

Your host should have full access to your site AS SHOULD YOU in an idea situation. Here is my suggestion. If you can some how get into phpmyadmin I would export your database and get a full backup of all files from ftp. Your host cant keep you from the files, if they are for some reason being it is a shared server and they did not set it up properly then ask them for both things. We can work out fixes those files once you have the entire site in your hand including the database.

Best of Luck.

What is your url?

From your host, Crystone . . .

“The customer support team at crystone is so nice that we feel happy right in to our souls. After hanging up we want to call again, but the problem is that we don’t have anything to ask about.”

Source, IDG web hotel test 2010

The URL is Bananamilk.net

And I did get access to my files through ftpzilla but cannot find the name of the corrupted theme (bueno) or know exactly how to edit my functions.php folder. I found the file for functions.php but when I tried to open it the program it used was not compatible.

Am I headed down the right path at all?

Can you log into your control panel at Crystone? (ccp.crystone.net) If you can’t log into the control panel, then use the “forgot password” option on their control panel login, or CALL the company. No company will email or post login information without being able to verify the person they are giving it to. If you call, they’ll get you in over the phone, after they verify who you are.

Once in the control panel, you should be able to view/create an ftp account to get your files. Again, customer support can help you get that information, but you have to call… too much liability putting that info in writing!

Another note, you don’t HAVE to use the hosts WordPress install. You can use your own version once you can ftp. Using their service uses their files and databases that you don’t have access too, BAD idea… set your own up. Buy their Standard package for $10/month and you’ll have php + sql on a linux server. I know… it’s $3.75 more a month than you are paying… but at least you’ll save the $125 recover fee when this happens again!

And I did get access to my files through ftpzilla but cannot find the name of the corrupted theme (bueno)

Yes, it looks like ftp works on your site. Look for directory wp-content/themes/bueno. Just rename the theme anything like xbueno. That will force wp to open with the default theme and you will be back in.

You can also use ftp to replace the file wp-content/themes/bueno/functions.php with a new copy.