syntax error, unexpected identifier “slash”

  • Resolved eudivulgoporvoce

    (@eudivulgoporvoce)


    3 weeks ago

    Dear all, when trying to install the premium plugin it generates an error and I do not have access to the administrative part of the wordpress site, the site continues to work normally, but generates the error. However, when using the free plan, everything works. only when I install the premium does it generate the error.

    WordPress version 6.6.2
    Current theme: Hello Elementor (version 3.1.1)
    Current plugin: MonsterInsights Pro (version 9.2.0)
    PHP version 8.2.23

    plugins/google-analytics-premium/includes/admin/api-auth.php.
    Error message: syntax error, unexpected identifier “slash”

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Michelle D.

    (@devmich)

    Hi @eudivulgoporvoce,

    Thanks for reaching out! I’m so sorry for the trouble here.

    Since you are using the paid version of MonsterInsights, if you have an active license subscription with us, could you please submit a support ticket through the MonsterInsights account dashboard when you have a chance?

    From there, our support team will be able to take a closer look at your request.

    Thank you!

    Thread Starter eudivulgoporvoce

    (@eudivulgoporvoce)

    I don’t have an account with you, so I came here to see if you can help me!

    Thread Starter eudivulgoporvoce

    (@eudivulgoporvoce)

    I’ve already searched all over the internet about this error, but unfortunately I didn’t find anything, and from what I understand it’s an error within the plugin, I’ve already deactivated all the plugins, I’ve done an installation without any plugin installed and the error persists.

    Plugin Support Michelle D.

    (@devmich)

    Hi @eudivulgoporvoce,

    I’m sorry about that. Would you be able to reach out to us using a different link instead? Please try: https://www.monsterinsights.com/get-help/

    This page does not require an account and when reaching out, you can just link directly to this thread.

    Thanks for your help!

Viewing 4 replies - 1 through 4 (of 4 total)
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