• Resolved adopted3

    (@adopted3)


    The Ecwid Store Home Page block generates code that includes these lines

    window.ec = window.ec || Object();
    window.ec.storefront = window.ec.storefront || Object();
    window.ec.storefront.product_list_buybutton_behavior='SHOW_ON_HOVER';
    window.ec.storefront.=false;

    The last line is missing a selector…

    This doesn’t happen at our Instant Site, or if I manually insert Ecwid embed for the storefront instead, so I’m guessing it’s a bug in the WP plugin for Ecwid.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello @adopted3,

    This is Xena, Ecwid by Lightspeed team. Thanks for your question!

    Could you try uninstalling the Ecwid plugin and re-installing it back to check if the window.ec.storefront.=false; line remains?

    Please, let us know about the results. In case you need any assistance, you can also email us at [email protected].

    Hope to hear from you soon!

    Hi @adopted3,
    This is Joanna from the Ecwid Customer Care team

    Could you please also send us the code of your Ecwid store page from your WordPress editor? This will help us investigate what caused the issue.

    Here is how to get the code:

    • From your WordPress account, go to Pages > All Pages > Ecwid Store Page > Edit
    • Click on the 3 dots in the top right corner > Code Editor, screenshot example: https://ecwid.d.pr/i/OCd880
    • Copy the code and send it to us in this thread or via email [email protected].

    Thank you!

    Looking forward to hearing from you!

    We haven’t received a reply from you so we are closing this thread. Feel free to contact us at [email protected] if you still reproduce the issue or have any further questions.

    Have a great day!

    Thread Starter adopted3

    (@adopted3)

    Hi @joannaecwid ,

    My apology for missing your messages. I tried uninstalling/re-installing the Ecwid WP plugin, but the problem persists.

    Here is the code from our Ecwid store page (at /store):

    <!-- wp:columns {"align":"wide"} -->
    <div class="wp-block-columns alignwide"><!-- wp:column -->
    <div class="wp-block-column"><!-- wp:ecwid/store-block {"show_categories":true,"show_search":true,"chameleon_color_button":null,"chameleon_color_foreground":null,"chameleon_color_price":null,"chameleon_color_link":null,"chameleon_color_background":null} -->
    [ecwid widgets="productbrowser categories search" default_category_id=""]
    <!-- /wp:ecwid/store-block --></div>
    <!-- /wp:column --></div>
    <!-- /wp:columns -->

    Thanks in advance!

    Hi @adopted3,
    Thank you for getting back to us!

    We have found out that the error appears when the “Storefront page > Featured category > Store root category” setting is selected. You can see a screenshot illustrating this here: https://ecwid.d.pr/i/QV2ulV.

    Our development team is currently working on resolving this issue. In the meantime, we recommend switching to the “Categories list and featured products” option. This adjustment will maintain the same appearance for your storefront while eliminating the error. Here’s a screenshot illustrating the setting: https://ecwid.d.pr/i/wqSOf3. Please, note that the error appears on the home page (https://alds.com/), not on the /store page. Therefore, you should make this change on your site’s Front page.

    Please, let us know the result.

    Thread Starter adopted3

    (@adopted3)

    Hi @joannaecwid

    Thank you so much for finding this, and you’re right, changing that setting for the Ecwid block on the front page works perfect for us.

    I’ll mark as resolved.

    Have a good day!

    Ilnur Basyrov

    (@meteor1ecwid)

    Hi there!

    Just for your information. We’ve released a fix for this issue in version 6.12.13. Please feel free to update your plugin.

    Regards,

    Thread Starter adopted3

    (@adopted3)

    Hi @meteor1ecwid thank you so much !

Viewing 8 replies - 1 through 8 (of 8 total)
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