SyntaxError: Unexpected token P in JSON at position 0

  • Resolved Mariette Potgieter

    (@mariette-potgieter)


    2 years, 9 months ago

    Good day.

    I need some help please.
    I get this error
    SyntaxError: Unexpected token P in JSON at position 0
    when my customers want to checkout to pay on my woocommerce store – but only with the downloadable products on my site.
    I have no idea how to fix this – my downloadable products worked on the 17th of January when I made a sale and today it is no longer working.

    Can anyone help me on where to search for this problem?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • @mariette-potgieter 

    Can you share the action performed that triggers this error? Can you also share a screenshot of the error via https://imgbb.com or https://snipboard.io?

For better assistance, please share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further:

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
    Thread Starter Mariette Potgieter

    (@mariette-potgieter)

    This only happens with my downloadable products at present. – The downloadable products did work in January when I sold some but today it is not working anymore.

    Here is the screenshot: (hopefully – first time sharing it this way)

    [img]https://i.ibb.co/9n2tHtQ/Syntax-error-on-checkout.jpg[/img]

    
### WordPress Environment ###

WordPress address (URL): https://boervrou.co.za
Site address (URL): https://boervrou.co.za
WC Version: 6.1.1
REST API Version: ? 6.1.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.0.3
Log Directory Writable: ?
WP Version: 5.9
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 32 MB
PHP Time Limit: 60
PHP Max Input Vars: 2500
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.22-MariaDB-1:10.4.22+maria~buster
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.1.1
WC Database Prefix: wp_
Total Database Size: 35.33MB
Database Data Size: 27.53MB
Database Index Size: 7.80MB
wp_woocommerce_sessions: Data: 0.50MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_cache: Data: 0.14MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.31MB + Index: 0.02MB + Engine InnoDB
wp_boervrou_slider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_subscribers: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_nl_subscriptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 4.27MB + Index: 0.14MB + Engine InnoDB
wp_postmeta: Data: 2.52MB + Index: 0.41MB + Engine InnoDB
wp_posts: Data: 5.52MB + Index: 0.30MB + Engine InnoDB
wp_qss: Data: 0.19MB + Index: 0.05MB + Engine InnoDB
wp_redirection_404: Data: 0.23MB + Index: 0.08MB + Engine InnoDB
wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_spiderfacebook_login: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_spiderfacebook_params: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_trp_dictionary_af_en_gb: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
wp_trp_dictionary_af_en_us: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_trp_dictionary_en_gb_af: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
wp_trp_gettext_af: Data: 1.52MB + Index: 0.48MB + Engine InnoDB
wp_trp_gettext_en_gb: Data: 1.52MB + Index: 0.53MB + Engine InnoDB
wp_trp_gettext_en_us: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_trp_original_meta: Data: 0.38MB + Index: 0.27MB + Engine InnoDB
wp_trp_original_strings: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpzerospam_blocked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpzerospam_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wysija_campaign: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_campaign_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_custom_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_email: Data: 1.01MB + Index: 0.00MB + Engine MyISAM
wp_wysija_email_user_stat: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wysija_email_user_url: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_wysija_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_list: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wysija_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_url_mail: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_user: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wp_wysija_user_field: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_user_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wysija_user_list: Data: 0.00MB + Index: 0.01MB + Engine MyISAM

### Post Type Counts ###

attachment: 606
custom_css: 2
jetpack_migration: 2
language_switcher: 4
mailpoet_page: 1
nav_menu_item: 27
page: 114
post: 107
product: 26
product_variation: 5
revision: 968
shop_order: 24
tt_font_control: 7
wp_block: 4
wpephpcompat_jobs: 34
wysijap: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

All in One SEO: by All in One SEO Team – 4.1.6.2
Easy Coming Soon: by Ankit Agarwal
Priyanshu Mittal – 2.3

Easy Google Fonts: by Titanium Themes – 2.0.4
Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.3.2
Site Kit by Google: by Google – 1.50.0
PHP Compatibility Checker: by WP Engine – 1.5.2
Simple Google reCAPTCHA: by Michal Novák – 3.9
Slick Carousel: by Gustav Snyman – 1.0
Squirrly SEO (Smart Strategy): by Squirrly SEO – 11.1.11
WooCommerce: by Automattic – 6.1.1
TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.1.9

UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.1

WooCommerce Blocks: by Automattic – 6.9.0
Woo Store Vacation: by MyPreview – 1.4.3
WooCommerce PayFast Gateway: by WooCommerce – 1.4.20
The Courier Guy Shipping for WooCommerce: by The Courier Guy – 5.0.7
MailPoet 2: by MailPoet – 2.19
WordPress Zero Spam: by Highfivery LLC – 5.2.10

### Inactive Plugins (6) ###

Akismet Anti-Spam: by Automattic – 4.2.2
Display PHP Version: by David Gwyer – 1.7
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.3.2
Hello Dolly: by Matt Mullenweg – 1.7.2
Redirection: by John Godley – 5.2.3
WPC Product Bundles for WooCommerce: by WPClever – 6.0.5

### Settings ###

API Enabled: ?
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #1501 - /shop/
Basket: #1502 - /basket/
Checkout: #1503 - /checkout/
My account: #1504 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 146
Oldest: 2022-01-10 15:26:07 +0200
Newest: 2022-02-06 19:18:24 +0200

Failed: 1
Oldest: 2020-03-26 15:03:08 +0200
Newest: 2020-03-26 15:03:08 +0200

Pending: 3
Oldest: 2022-02-06 19:33:24 +0200
Newest: 2022-02-07 15:52:04 +0200

### Status report information ###

Generated at: 2022-02-06 19:28:20 +02:00
    Thread Starter Mariette Potgieter

    (@mariette-potgieter)

    https://snipboard.io/gnMCrY.jpg

    @mariette-potgieter 

    This kind of problem is usually caused by a conflict with your theme or with another plugin. 
?
The best way to determine this is to:
<ul>
<li>Temporarily switch your theme to <a href="https://www.woocommerce.com/storefront/" target="_blank">Storefront</a></li>
<li>Disable all plugins except for WooCommerce</li>
<li>Repeat the action that is causing the problem</li>
</ul>

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. <a href="https://docs.woocommerce.com/document/how-to-test-for-conflicts/">You can find a more detailed explanation on how to do a conflict test here.</a>
    Thread Starter Mariette Potgieter

    (@mariette-potgieter)

    Thank you so much for your help.
    It was a plugin that is causing the problem, the courier plugin is blocking all downloadable products – even when the products is selected “virtual” and “download” it keeps blocking it when trying to checkout – the error changes to “Failed to get shipping rates, please try another address”

    The developers of the plugin is working on a fix for this error.

    Hello,

    Glad to know that, hopefully, you’ll receive an update soon.

    Let us know how it goes.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘SyntaxError: Unexpected token P in JSON at position 0’ is closed to new replies.