System defaulting to “local pickup”

  • Hi Joovii team,

    We are having an issue where customers accidentally check out with “local pickup” selected and then we have to spend time communicating and rectifying and charging them for shipping later, delaying them receiving their products. This is not because they accidentally selected the “local pickup” option in the checkout process, but rather because the system defaults to “local pickup” if they make a typo when filling out their address or if there is some other system error during the process.

    I found this same issue brought up by another user, but can see it is not resolved: https://www.ads-software.com/support/topic/address-matching/

    Is there a setting or some code that can be changed to help with this issue? I have also personally used other website checkouts where there is a directory of addresses; when you start typing an address (eg. 3 McDonald Street), a dropdown appears with multiple options for different 3 McDonald Streets in various suburbs and states, then you just choose the correct one. Something like this could possibly help the issue if possible.

    Any advice would be helpful to improve our efficiency.

    Thanks!

    The page I need help with: [log in to see the link]

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  • Plugin Author Joovii

    (@joovii)

    Hi,

    We have an address match feature in our plugin for zipcode/suburb text field in the checkout, where if you type anything in the zipcode/suburb field it will show a suggestion dropdown to select and then it will set the corresponding zipcode, suburb and state for that selected zipcode/suburb and then it will help to show the sendle shipping method. Please try it.
    And I can see that it is also working for your site also.

    Thanks

Viewing 1 replies (of 1 total)
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