System does not find Elementor forms.

We are sorry for the inconvenience you are experiencing. We have reviewed the issue you mentioned, and it seems to be working fine on our end. In order to assist you further and investigate the issue, we kindly request your WordPress access. Please provide us with the necessary credentials by sending an email to [email protected]. Also, please share the link to the specific form causing the issue. This information will help us accurately diagnose the issue and work toward a resolution. Thank you for your understanding, and we will do our best to address the issue promptly.

Hello everyone, good afternoon.

Thanks a lot for the quick feedback.

I sent the access data to the site to your email.

Dear Guilherme Souza,

We wanted to inform you that we have not yet received any email or access to our support mailbox. Could you please double-check and send us the login credentials? We appreciate your prompt attention to this matter.

Hello good afternoon.
Strange, I sent it the same day.

Look: https://prnt.sc/pFQKmr6-XXN_

However, I sent it to you.

I am sending from my website email: [email protected]

We would like to let you know we just received one mail from you but didn’t receive any access.
Please check the screenshot of the mail: https://prnt.sc/-Vmsib_Jeis1

Hey guys.

It’s in the body of the email.

But I am resending it again.

See if you got it now

Hello everyone, how are you?
Did you manage to check?

I noticed that they already managed to access the site.

Hello @bitpresssupport

Did you manage to check?

We are sorry for the delayed response. We have identified the issue regarding the form not appearing properly in the drop-down options. It seems that the problem arises when the form is embedded within a container. However, if the form is embedded without being placed within a container, it should display correctly.

We want to assure you that we have acknowledged the issue and are actively working to resolve it as soon as possible. Please note that we are currently observing EID holidays, which is the biggest religious festival for Muslims. During this time, our development team is unable to address the issue immediately. However, once the holidays conclude, our team will investigate the matter further and work towards a prompt resolution.

We sincerely apologize for any inconvenience this may have caused you during this time. Thank you for your understanding, and we appreciate your patience as we work towards resolving the issue. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Hello @bitpresssupport

Don’t worry.

I am very happy to hear that you were able to identify the problem.

I’m waiting for you

Good vacation.

Hi guys good morning.
How are you?

I saw that they released a new update.

With it, I went to test how it works, but now when accessing and editing my integration, the message appears.

“Trigger does not exists”

Could you check?

Accesses remain the same.

Hello Guilherme Souza

Tanks for sharing the access. We would like to let you know our developer team has resolved the issue. Kindly check your mail.

Perfect @bitpresssupport .

Thank you very much.

all ok now