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Hi @samvk,

That sounds like a JavaScript issue. Could you provide a link to the page in question so I can take a look?

Thanks,
Jon

my website is closed, can i send you in private message ? Where ?

Sure, you can fill out this form on our website.

Thanks,
Jon

thank you I just sent you a message via the form

Hi @samvk,

Yes, that is bizarre behavior. I noticed that if you select one of the variants, it will eventually remain open. Otherwise it just bounces open and then closed again.

The javascript causing this to happen is coming from your “xstore” theme, in a file called “etheme.min.js”. I’d reach out to the theme developer and let them know the issues you are having.

Jon

thank you for your reply

The site should be published in a few days, do you think the problem will be fixed within a week?

Hi @samvk,

I really wouldn’t be able to tell you. This isn’t something that’s related to our plugin, it would be up to your theme developer to fix.

Jon

ok, and did you manage to reach them?

Hi @samvk

You need to reach out to your theme developer. We can’t do that on your behalf.

Thank you.
-Tracy

oh yes, but your colleague told me above that he was going to do it

He said:

The javascript causing this to happen is coming from your “xstore” theme, in a file called “etheme.min.js”. I’d reach out to the theme developer and let them know the issues you are having.

“I’d reach out” meaning “If I were you I’d reach out.”

Sorry about the misunderstanding. We don’t know who your theme developer is or have the ability to work on your theme.

-Tracy

ok thank you