• Resolved Kyron

    (@kyron)


    Hi Tobias,

    I cleaned up my database on heelhulpje.nl, but suddenly I could not replace my new (smaller) table – and the old one had disappeared, as you can see.

    This is the text it gave: ‘Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) in www/wordpress/vanwees/vanwees/wp-content/plugins/tablepress/classes/class-evaluate.php on line 77’.

    I didn’t change anything else on the website – except for upgrading the WP and plugins. Oh, and instead of Excel, I use a Libre Office document.
    I called my host, they could not help me, and when I searched through the support, I found your answer about upgrading the PHP, but the host told me they are already upgraded and could not help me with this?

    The table is important: 3/4 of my visitors come to the website for this. And now, they find nothing…

    Can you please help me with this? Thank you!!

    Kind regards,
    Nathalie

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    thanks for your post, and sorry for the trouble.

    Your table is is actually not that big, so that’s a bit surprising.

    Now, unfortunately, the only chances that you have are:
    – Update the PHP Memory Limit (using the WP_MEMORY_LIMIT constant) even more.
    – Update to a recent version of PHP, like PHP 7.1 (it needs much less memory).
    – Reduce the overall memory consumption, e.g. by disabling plugins that you don’t need.

    Regards,
    Tobias

    Thread Starter Kyron

    (@kyron)

    Hi Tobias,
    Thank you for your answer, however I’m not sure how this problem can occur?

    And how to update the PHP Memory limit? Is that something I can do without the host?

    I already performed the third option, I even disabled the Google Analytics plugin, and for the rest there is not so much that I’m currently using… I do have a lot of tables though, can that influence the memory? I just wish I understood what the problem actually is…

    I’ll ask the host to update to 7.1, although they seemed to be quite reluctant already in helping me with this… it all appears a bit mysterious to me!

    Nathalie

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    there can be many weird reasons on the server, I’m afraid. This is not directly caused by TablePress.

    Changing the memory limit is e.g. possible via the instructions from https://codex.www.ads-software.com/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If your host is reluctant to help here (or update to a newer version of PHP), you should pressure them and consider switching hosting companies.

    Regards,
    Tobias

    Thread Starter Kyron

    (@kyron)

    Hello Tobias,

    Thank you for your answer, I’ve been getting more clear answers by my host today, so hopefully I’m getting somewhere.

    The host is currently not able to upgrade to 7.1, due to ‘software supply problems’.

    He advises me, to adapt the memory limit to 192MB.

    I’ve found a website that describes how to adapt the memory limit, as the codex didn’t give me the answers I needed.

    Can you please tell me, in what file it’s best for Tablepress to do the adaptation: in wp-config.php, in PHP.ini or in .htaccess?

    Thank you!
    Nathalie

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi Nathalie,

    good to hear that things are being worked on!

    Unfortunately, there’s no clear “winner” in which file is better here.
    I recommend to try all of them, in the order you posted ??

    Regards,
    Tobias

    Thread Starter Kyron

    (@kyron)

    OK, I will, thanks ??

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    no problem! ??

    Best wishes,
    Tobias

    Thread Starter Kyron

    (@kyron)

    Hi Tobias,

    Today, my host upgraded the memory limit to 192MB (this is their absolute max) and the table is now visible on the website.
    The host has also made it clear that they are currently unable to upgrade to 7.1.

    The problem is not completely solved: I cannot edit the columns (I don’t want them all visible) because the table is not completely visible on the dashboard, it has loaded to row 91, and after that I only see blanc, so also no editing buttons…

    My host tells me that this is out of their range, so what do I do now?

    Kind regards,
    Nathalie

    Thread Starter Kyron

    (@kyron)

    By the way, while waiting till the table is showing completely on the dashboard (which does not really seem to be happening), my computer seems to be really slowing down.

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    good to hear that things are at least working on the frontend.

    Regarding the problems on the “Edit” screen: This is indeed a bit out of their range, and unfortunately, there’s no good solution here, yet.
    Most browsers have problems with handling the large number of text input fields on that screen. I can therefore only recommend to try other browsers as well, as some might work better than others.
    Another trick to work with such large tables is to only maintain/edit them offline, e.g. as a CSV file in Excel. Then, after making changes, just re-import the table, by uploading the CSV file and choosing to replace the existing table in TablePress. That way, you won’t really have to work on the slow “Edit” screen.
    I’m already working on making that screen faster, but this will still take time.

    Regards,
    Tobias

    Thread Starter Kyron

    (@kyron)

    Hi Tobias,

    Thanks again for your quick reply ??

    Yes, I had already tried several browsers, and Firefox seemed to be the quickest, but still it didn’t solve the problem… do you know maybe another browser that might work? (Chrome doesn’t do it either)

    I cannot edit much more in advance: the visitors must be able to find on search terms available in columns that are not visible. The table is too wide now, and just importing the whole table, but making certain columns invisible is the best way to offer the best service.

    I really hope your editing screen will be upgraded soon…

    Thank you!
    Nathalie

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi Nathalie,

    I can’t really make suggestions regarding the browser ?? The big ones like Chrome, Firefox, and Internet Explorer/Edge are the ones to try here.

    You can still maintain your table offline (e.g. in Excel):
    Start by exporting your current table to a CSV file. Then, create a new table in TablePress, that has the same number of columns as your actual table (but only a few rows). Change all the JavaScript settings as desired. Then, edit your CSV file in Excel (if you need to make changes to the actual data), and import the CSV file again into TablePress, choosing to replace the newly created table.

    Regards,
    Tobias

    Thread Starter Kyron

    (@kyron)

    Hi Tobias,

    Oh wow, thank you so much ?? I start to see the light again on the end of this tunnel, finally..!

    Cheers,
    Nathalie

    Plugin Author TobiasBg

    (@tobiasbg)

    Hi,

    no problem, you are very welcome!

    Best wishes,
    Tobias

    Thread Starter Kyron

    (@kyron)

    Hello Tobias,

    I followed the steps you described, and the table loaded (much better)!
    But the problem is not solved yet. I hid the columns that contain important information to search on, but is best left out of sight. But now, when I type in a search term, like ‘headache’, it is not found. Only the words that ar actually visible are found now…
    Did I do anything wrong? I do I make it possible again, to search for terms that are hidden in the table?

    Kind regards,
    Nathalie

Viewing 15 replies - 1 through 15 (of 19 total)
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