Hello,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
We are not able to reproduce any issue with our responsiveness feature for any device, we tried mobiles such as Android, iPhones, tablets etc, so it seems this might be a specific conflict on your Site’s front-end.
Can you check is the table responsive on back-end?
If so, then it must be a conflict on front-end. Here are more details :
wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin.
This means that the table should look the same both in the back-end and in the front-end.
If your front-end table looks and behaves differently than in the back-end, this usually implies that there is another plugin (or the current theme) that’s changing the behavior of our plugin.
Can you please change the theme and see if the issue is resolved?
If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).
If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred.
Once it does reoccur, you will have found the plugin causing the issue.
Let me know if you isolate a conflict with these steps.
Thank you.