Tables don’t display

Hello,
Can you please confirm are you using the Lite or Premium Plugin version and which table types do you have?

Did you try to reinstall our Plugin, then purge all cache of your Site and try again?

Are the tables loading on the back-end in the WP-Admin preview?
We will do our best to advise you what the next step could be depending on these details.

Thank you.

• This reply was modified 7 months, 1 week ago by wpDataTables.

Hello,

I’m using Lite Plugin version and I use wpDataTables linked to an existing data source (excel).

Yes, I tried to reinstall the plugin and delete cache.

I’m using divi and I can see it normally in the table preview. But when I open the page in the browser, the tables are not displayed and I see the style “display: none”, I don’t know how it got there, the tables worked for a few days and then suddenly stopped, but I didn’t add any css styles. I tried overwriting them but nothing changed.

Thank you.

Hello,
Our sincere apologies for replying so late.
Thank you for your patience.

If you can see the table load on the back end in WP-Admin, as you wrote in the table preview, but does not load on front end, it indicates you might have a conflict on the Site.

wpDataTables is a WYSIWYG (What You See Is What You Get) concept-based plugin.

This means that the table should look the same both in the back-end and in the front-end.

If your front-end table looks and behaves differently than in the back-end, this usually implies that there is another plugin (or the current theme) that’s changing the behavior of our plugin.

Can you please change the theme and see if the issue is resolved?

If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).

If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred.

Once it does reoccur, you will have found the plugin causing the issue.

Let me know if you isolate a conflict with these steps.

If you still can not isolate the issue for front end loading of the table, please open a ticket on our main Support platform here, and one of our Agents will respond as quickly as possible to go in more detailed troubleshooting with you.

If you don’t have a licence (or if it expired), please open a pre-purchase ticket which doesn’t require a purchase code.

Kind regards.