Tablet spacing issue & slider not consistently working

  • Resolved awseafood

    (@awseafood)


    1 year ago

    Having two issues.

    Firstly, on a tablet, the horizontal spacing / white space between products is excessive. I have 2 products being shown. If I add another (which there should be room for), it still leaves that large horizontal spacing between products and condenses the product title even further.

    Secondly, the slider is not consistently working. Sometimes, it’s fine. Other times, it lists items without a slider. I have to deactivate the plugin, reactivate it, etc. and that sometimes doesn’t help. Unsure why this is happening.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter awseafood

    (@awseafood)

    To add to the above, the slider has just stopped working. I’m using Divi Child theme.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @awseafood,

    Greetings from WebToffee support.

    The issue you are facing might be caused by a conflict with your theme. Please try enabling the Override theme’s template option from the plugin settings page and check if the issue persists.

    If the issue is not resolved, you may follow this article on troubleshooting theme-related issues: Test for Theme Conflicts in Related Products for WooCommerce

    Thread Starter awseafood

    (@awseafood)

    The slider issue seems to have resolved itself, thankfully. I have always had ‘override theme’s template’ ticked for what it’s worth.

    The tablet spacing issue still persists. Is that also likely caused by a theme conflict? I can test further if that’s the likely culprit.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @awseafood,

    We are happy to know that the issue with the slider is resolved.

    As you mentioned, the tablet spacing issue might be due to a conflict with your theme. Please check with a default WordPress theme like storefront and check whether the issue persists.

    Let us know how it goes.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @awseafood,

    I hope you were able to fix the issue with the tablet spacing. We are marking this thread as resolved since it has been inactive for a while.

    You may open a new thread if you need any further assistance with the plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
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