Tabs Gone

  • Resolved F C

    (@pmagony)


    7 years, 4 months ago

    Hello,

    Just launched a website from staging to production. In doing so, I duplicated the database. I had to enable the plug-in, but despite the tabs existing in the postmeta table, they do not appear on the front-end.

    They still appear in the staging website! Can you please offer support to get this resolved?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter F C

    (@pmagony)

    I’m using Collation utf8mb4_unicode_520_ci on the staging site, where the tabs work and appear, and on the production postmeta table structure it is the same, but the tabs are not visible in the back-end or the front-end.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @pmagony,

    The most common cause of this is that the data was corrupted. We store the tab data as serialized arrays and if any value within the array changes during a migration, the tabs will be lost. Did you run any string replacements on your database? For example, did you update any URLs or image paths? Any of this will break the tab data.

    To do a complete site migration w/ Custom Product Tabs I recommend a plugin called WP All in One Migration – many users have used this and have been able to migrate their tabs.

    If you’re only using saved tabs (and maybe a few custom tabs too) you can try using our WP All Import add-on: https://www.ads-software.com/plugins/custom-product-tabs-wp-all-import-add-on/.

    Let me know if either of those two are viable options.

    Sorry for the trouble,
    Kevin.

    Thread Starter F C

    (@pmagony)

    No worries, know that I appreciate your time on this.

    In fact, I did. I opened the DB file in Notepad++ and performed string replacements. At this point, I’m not sure I want to re-import the entire site. If possible, I’d like to mitigate the value inside the meta_value field for yikes_woo_products_tabs.

    In another thread which you are currently following, I think I may be able to pull this data into Notepad++ and just convert the encoding, and paste it back in. But I’m not sure which encoding value to use.

    Plugin Contributor yikesitskevin

    (@yikesitskevin)

    Hi @pmagony,

    Try re-importing the tabs using your current collation (or you can try the collation recommended in that thread) without any string replacements.

Viewing 4 replies - 1 through 4 (of 4 total)
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