Tabs Issue

Hi @kronos1

If you have more than 50 pages on your site, the UM page settings will fallback from the dropdown to the text field – this avoids performance issues when visiting the UM settings so you have to add the page IDs.

Regards,

Ok, I see. Well, I have exceeded the 50 pages by 10x, so that explains that.

So is there any known reason why the photos of my user profiles do not work?

Hi @kronos1

Could you please clarify which photos do not work? Is it the cover photo or the profile photo? Is the image gallery/ User Photos a UM extension? If so, please contact us via our website as we cannot provide support for the premium extensions in the free support forum. https://ultimatemember.com/support/ticket

Regards,

My problem is the photo gallery. I am using the free version of Ultimate Member Plugin. I do not have any UM extensions.

The “insert image gallery” feature was working until about 2 weeks ago or so. The profile photos work. I’m not sure how to make the cover photos work again, but that also doesn’t work either. Maybe the cover photos and the image gallery are related?

Here is a screenshot of me making a new dummy profile just so you can see. I have the option to insert image gallery, but it does not save. And the user profiles that already have a gallery from when it was working before, those are not able to be altered/updated.

https://snipboard.io/jRruKQ.jpg

Hi @kronos1

UM doesn’t have an Image Gallery feature. I think this is a conflict with your third-party plugin. Could you please tell us how do you add those Image Gallery?

Regards,

With my theme, when I go to edit my user profile, it gives me the option to add images to the profile. Maybe the theme developer has a way to do it? I’m not sure.

Here is a screenshot: https://snipboard.io/qzg8NH.jpg

I’ve found the plugin that the theme developer used. It is called Pods. Below is a link and a screen shot to the plugin. As you can see in the second snapshot below, it allows for users to upload video, audio, and image galleries. For some reason these two plugins are not working together anymore, but they were about a month ago.

https://friends.pods.io/

Snapshot 1
https://snipboard.io/Cdr5Vn.jpg
Snapshot 2
https://snipboard.io/rBtQGC.jpg

Hi @kronos1

Unfortunately, we haven’t heard of this plugin and haven’t tested it with our UM core plugin. I suggest that you contact the third-party theme/plugin developer to assist you further.

Regards,

Hey there!

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

Regards,

I’ve found the issue. The issue is with the UM > Settings > General > Users.

When I change the setting from “Display First and Last Name” to “Custom Field” and nickname, it does not allow me to save or update model portfolios.

This is a problem because I do not want the model’s legal name displayed on their profile or comp card. The models want to have a stage name or “nickname”.

Do you have a solution for this?

Was there ever a solution to the error caused by the user name settings?

Hi @kronos1

Sorry for the late response. Could you please tell us what version of UM you’re using? Does this issue still occurs with the latest version 2.1.15?

Regards,

Yes, I have the updated plugin 2.1.15 and I do not have any caching active. The issue remains to be that updates are not saved. I have tried to change profile photos while the setting to display User Nickname active, but this setting disables saving on the entire UM plugin.

• This reply was modified 3 years, 9 months ago by kronos1.

Hi @kronos1

Sorry for the late response.
Could you please tell us if you’re still having issues with the latest version 2.1.19?

Feel free to re-open this thread by changing the topic status to “Not resolved” so that we can get back to you.

Regards,