Tag doesn’t apply when order payment is made via PayPal

  • Hi there!

    After installing this plugin, and performing some tests with different payment methods, I identified that tag is not being added in ActiveCampaign contact when purchase is made via PayPal.

    It does work though when purchase is made via credit card.

    Maybe it has to do something with order status as order made via PayPal takes longer to pass from “pending” status to “processing”?

    Can you please help?

    • This topic was modified 3 years, 5 months ago by jebeguen.
    • This topic was modified 3 years, 5 months ago by jebeguen.
Viewing 1 replies (of 1 total)
  • Plugin Author mtreherne

    (@mtreherne)

    Hi there,

    Please can you let me know what values you have for the following wc-ac-hook plugin settings:

    Add/Update Contact – is the check box clear or enabled/checked?
    Track Order Status – is the check box clear or enabled/checked?
    Debug Log – is the check box clear or or enabled/checked?

    If the debug log is disabled then please enable.

    Hopefully that will give me enough information to answer your questions.

    Usually this kind of problems is because the order status flow (typically pending -> processing -> complete) can be different depending on payment type and whether you have plugins that do things like ‘auto complete’ orders. If you can look at the orders (look in ‘Order notes’) for the two payment types to see if the order status flow is different that would be useful to know.

    Regards,
    Matt

Viewing 1 replies (of 1 total)
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