Tag not going to Active Campaign

  • Resolved michele272

    (@michele272)


    8 years, 10 months ago

    I am using WC-AC Hook for a client of mine and not able to get the tags to transfer from WooCommerce to Active Campaign using the plugin anymore. I have added the tag to the ActiveCampaign Tag field under the Advanced tab but it does not transfer over. I also use to have Custom Fields that showed at the bottom but they do not any longer either. Any ideas?

    https://www.ads-software.com/plugins/wc-ac-hook/

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  • Plugin Author mtreherne

    (@mtreherne)

    Hi there. Let’s see what is going on. Firstly can you login as the WP admin or shop manager and under WooCommerce > Settings > Integration > WC-AC Hook please ensure that the ‘Debug Log’ option is checked.

    If it is already checked then great, otherwise you will need to wait for your next order (after enabling debug logging). You can view the log under WooCommerce > System Status > Logs > wc-ac-hook-* (select the log and click on view).

    If you have recent entries in the log then we have something to start with. Please let me know what has been reported in the log for the last order.

    Plugin Author mtreherne

    (@mtreherne)

    I am closing this thread since it has not been updated for over 10 months.

Viewing 2 replies - 1 through 2 (of 2 total)
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