Tags not updating to Woocommerce / WP site

  • Resolved sarahlynas

    (@sarahlynas)


    2 years, 5 months ago

    I’ve been using Convertkit plugin on my WP site for some time, to tag customers, and send them email sequences based on their purchase as you’d expect.

    However, once I’ve created a new tag for a new product, it usually takes at least two days to populate into the product page on WP, and so it’s delaying launches.

    Now, 4 weeks ago I created a new tag and it’s still not showing in WP – my question is… how can I push the data / refresh it quicker or instantly when I’ve added new tags?

    I’ve already contacted my site hosts, WP, Convertkit support and Woocommerce support – I’m being passed around in a loop!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kit

    (@convertkit)

    1. Navigate to WooCommerce > Settings menu in the WordPress Admin
    2. Click the Integration tab
    3. Click the ConvertKit link, taking you to /wp-admin/admin.php?page=wc-settings&tab=integration&section=ckwc

    This will force refresh all tags, ensuring they’re available when adding/editing a WooCommerce Product and specifying a tag in the ConvertKit Integration option of a product.

    Thread Starter sarahlynas

    (@sarahlynas)

    Fabulous thank you that’s done the trick – I’m very grateful!

Viewing 2 replies - 1 through 2 (of 2 total)
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