Take care with the suscription!

  • Ui ui ui. The plugin is ok if you are able to apply many CSS (example: the close button always give problem, the responsive is very bad). So the product is decent for a amatorial project, but if you don’t want problems I reccomend other plugins maybe free and sure work better.

    But the big problem is the company, when you buy the product take care, you buy a suscription (with automatic annual renew: maybe advise in the terms and conditions that no one read. You don’t read terms and condition of facebook.. image the terms and condicions of Sygnoos [popup-bulder]) and they DON’T alert you before, after 1 year. After 1 year you don’t use the plugin but they charge you.
    And if you chat inmediatly with them and ask for a refund because you DON’T want this plugin, they reply you: “we are sorry we can’t”… and if I reply: “if the problem is the paypal commission please rest this from the refund”… but nop.. is impossible for them click on this small button “refund”.

    I think that we are in the 2022 and an company that use this “cheap tricks” to stolen you 8,4$ deserves this review for alert other users.

    The problem is obviously not $8.4 but the fact that you feel cheated by some smartasses who think that’s how business is done. There are better companies, better people. That’s why my opinion, but I think is better don’t buy PopoupBuilder for a matter of principle… and for not have in 1 year a bad day ??

    • This topic was modified 2 years, 7 months ago by stefanroma.
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  • Dear @stefanroma ,

    Hi.
    We are so sad to see this review.
    Please, accept our sincere apologies for the negative experience you had with the plugin.

    However, let us go over the points mentioned, to ensure we are on the same line.

    You mentioned, that there were some issues with the close button and responsiveness.
    May we kindly ask you to share more details about the issues you faced?
    Have you tried to contact us, so we could possibly assist you?
    We would appreciate a clarification on this so we can have a chance of fixing whatever responsiveness and/or close button issue you had.

    Now, about the rejection of the refund:
    Please, kindly note, that all the reasons for the rejection were clearly discussed via email and since it is not allowed to discuss any requests and questions about the pro version of the plugin, kindly ask you to double-check the email to ensure you have received our response.

    We would really appreciate getting a response from you. Hopefully, both the negative experience and the review can be changed in the future.

    Best,
    Popup Builder Team

Viewing 1 replies (of 1 total)
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