Taking long time to load

Hello.

We suggest changing the Set cookies option to Off in the Anti-Spam plugin settings. After that, please test the website’s performance again and let us know the results.

Hello @silviotiago,

Thank you for sharing with us this issue! We are going to reproduce it in our environment and update the plugin. I will let you know as we have results.

Hi
After changing the settings, same happened.
Check screenshots:

1 –
Name: https://www.dropbox.com/s/jilcsf2cd1d0wbo/Captura%20de%20ecr%C3%A3%202025-01-15%2C%20%C3%A0s%2022.50.01.png?dl=0
Loading time over 1second: https://www.dropbox.com/s/f16z83dudbweb4i/Captura%20de%20ecr%C3%A3%202025-01-15%2C%20%C3%A0s%2022.48.30.png?dl=0

2-
Name: https://www.dropbox.com/s/ouxszlvv5wzxw6n/Captura%20de%20ecr%C3%A3%202025-01-15%2C%20%C3%A0s%2022.50.42.png?dl=0
Loading time over 1 second also: https://www.dropbox.com/s/25egf7uthlef4uy/Captura%20de%20ecr%C3%A3%202025-01-15%2C%20%C3%A0s%2022.48.52.png?dl=0

PS: also about error log file:

The CleanTalk plugin is causing error messages related to early translation loading. These messages indicate that the translations are being loaded outside the recommended point in the WordPress lifecycle, which may negatively impact site performance.Log Error Messages

Below are the error messages related to the cleantalk-spam-protect plugin extracted from the log file:

[15-Jan-2025 22:53:26 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the cleantalk-spam-protect domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see https://developer.www.ads-software.com/advanced-administration/debug/debug-wordpress/ for more information. (This message was added in version 6.7.0.) in public_html/wp-includes/functions.php on line 6114

This error repeats multiple times, indicating that the issue occurs consistently during the website’s loading process.

Hello @silviotiago,

I’ve added these details to the task.

We will contact you as soon as possible.

Please wait.

Hi

To just let you know that now I'm seeing these FATAL ERRORS: 



thrown in /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Variables/Post.php on line 25

[20-Jan-2025 16:25:45 UTC] PHP Fatal error:? Uncaught TypeError: Cannot access offset of type array in isset or empty in /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Variables/Post.php:25

Stack trace:

#0 /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Variables/ServerVariables.php(41): Cleantalk\Variables\Post->getVariable()

#1 /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Variables/ServerVariables.php(66): Cleantalk\Variables\ServerVariables::get()

#2 /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/RemoteCalls.php(550): Cleantalk\Variables\ServerVariables::getString()

#3 /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/ApbctWP/RemoteCalls.php(124): Cleantalk\ApbctWP\RemoteCalls::action__get_fresh_wpnonce()

#4 /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/cleantalk.php(301): Cleantalk\ApbctWP\RemoteCalls::perform()

#5 /home/PRIVATENAME/public_html/wp-includes/class-wp-hook.php(324): {closure}()

#6 /home/PRIVATENAME/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()

#7 /home/PRIVATENAME/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()

#8 /home/PRIVATENAME/public_html/wp-settings.php(704): do_action()

#9 /home/PRIVATENAME/public_html/wp-config.php(145): require_once('/home/PRIVATENAME/...')

#10 /home/PRIVATENAME/public_html/wp-load.php(50): require_once('/home/PRIVATENAME/...')

#11 /home/PRIVATENAME/public_html/wp-blog-header.php(13): require_once('/home/PRIVATENAME/...')

#12 /home/PRIVATENAME/public_html/index.php(17): require('/home/PRIVATENAME/...')

#13 {main}

? thrown in /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Variables/Post.php on line 25

[20-Jan-2025 16:26:02 UTC] PHP Warning:? Attempt to read property "total" on null in /home/PRIVATENAME/public_html/wp-content/plugins/eupago-gateway-for-woocommerce/includes/class-wc-eupago-multibanco.php on line 540

[20-Jan-2025 16:26:02 UTC] PHP Warning:? Attempt to read property "total" on null in /home/PRIVATENAME/public_html/wp-content/plugins/eupago-gateway-for-woocommerce/includes/class-wc-eupago-multibanco.php on line 540

[20-Jan-2025 16:26:02 UTC] PHP Warning:? Attempt to read property "total" on null in /home/PRIVATENAME/public_html/wp-content/plugins/eupago-gateway-for-woocommerce/includes/class-wc-eupago-multibanco.php on line 540

[20-Jan-2025 16:26:02 UTC] PHP Warning:? Attempt to read property "total" on null in /home/PRIVATENAME/public_html/wp-content/plugins/eupago-gateway-for-woocommerce/includes/class-wc-eupago-multibanco.php on line 540

[20-Jan-2025 16:26:02 UTC] PHP Warning:? Attempt to read property "total" on null in /home/PRIVATENAME/public_html/wp-content/plugins/eupago-gateway-for-woocommerce/includes/class-wc-eupago-multibanco.php on line 540

[20-Jan-2025 16:26:02 UTC] PHP Warning:? Attempt to read property "total" on null in /home/PRIVATENAME/public_html/wp-content/plugins/eupago-gateway-for-woocommerce/includes/class-wc-eupago-multibanco.php on line 540

[20-Jan-2025 16:26:25 UTC] PHP Fatal error:? Uncaught TypeError: Cannot access offset of type array in isset or empty in /home/PRIVATENAME/public_html/wp-content/plugins/cleantalk-spam-protect/lib/Cleantalk/Variables/Post.php:25

Stack trace:

Hello @silviotiago,

During our investigation, we were unable to confirm that our scripts increase your site’s loading time. I’d like to mention that the apbct_set_important_parameters script is asynchronous and it does not affect the page loading speed and other metrics.

You can see the metrics here:

https://gtmetrix.com/reports/jogodigital.com/aIzC0cig/

Please take a look at the screenshot with the explanation below:

https://s3.eu-central-1.amazonaws.com/cleantalk-ctask-atts/accounts/1/110215/c3702bdd061fae05/0.png

I’ve passed your details of the errors to our developers. We’ll get back to you within 2-3 days.

Hello,

Regarding the PHP errors issue. We’ve made some fixes. Could you please try this fixed version?

https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

– Go to WordPress Administrator Panel —> Plugins.
– Find the plugin “Anti-Spam by CleanTalk” —> Deactivate.
– After the automatic page refreshing find the plugin again “Anti-Spam by CleanTalk” —> Delete. Confirm files deletion.
– Download the plugin archive from the link.
– Go to Plugins —> Add New —> Upload Plugin.
– Choose the downloaded archive and press “Install Now”.
– After the installation, activate the plugin, make sure that the access key matches the key from your CleanTalk Dashboard.

Did it help?

We’ve released the 6.48.1 version with fixes.

https://github.com/CleanTalk/wordpress-antispam/releases/tag/6.48.1

Update guide is here:

https://cleantalk.org/help/update-wordpress

Hello.

Were you able to check the 6.48.1 version?

Thank you.

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System:?https://cleantalk.org/my/support/open.

Hello @silviotiago,

We have released version 6.50 with performance fixes.

Please update the plugin according to this guide:

https://cleantalk.org/help/update-wordpress

We would appreciate it if you could give us your feedback.

• This reply was modified 1 month ago by amagsumov.

hi

so, my main issues created on support were:

• Performance issues: seems to be ok lately
• false positives for spam in search form: this was never fixed and I had “let it go” because I thought it would just happen to specific conditions. But today happened to me lots of times, and my sales are 50% from a normal day. I believe it’s happening to many customers.

I have disabled the plugin till I get a fix. I want to disable spam check on search form.

check this 7 seconds video: https://photos.app.goo.gl/i1UHkBcX7ECPHTas7

Hello @silviotiago,

We are glad to hear that the performance issue has been resolved.

false positives for spam in search form: this was never fixed and I had “let it go” because I thought it would just happen to specific conditions. But today happened to me lots of times, and my sales are 50% from a normal day. I believe it’s happening to many customers.

Regarding this issue, can you reach out to our support team so we can gather some more information from you concerning this issue? Please, create a private ticket:
https://cleantalk.org/my/support/open

Please, paste the link to this topic, so we can identify you quickly.