Taking payment despite free trial

  • Resolved sw231

    (@sw231)


    5 months, 1 week ago

    Hi,

    We are trying to use your plugin to offer a month free trial for our 2 subscription products.

    However, when we create the coupon code with a month free and a customer uses the code the payment is taken immediately and they don’t receive a free month.

    Have we made a mistake when setting up the coupon?

    The coupon is setup to allow one month free https://imgur.com/4YWyQhy

    We have activated the ‘Allow $0 initial checkout without a payment method’ in the WooCommerce Subscriptions settings https://imgur.com/jWhDhic

    When the coupon is used the payment is still taken https://imgur.com/oyZLBx7

    Is there anything else we need to do to get this to work?

    Many thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Md Jahidul Islam

    (@md-jahidul-islam)

    Hi,

    Thank you for reaching out.

    It sounds like the coupon and settings should work as intended, but I would like to investigate further to help resolve this issue. Could you please let me know which payment gateway you are currently using? Also, do you have a staging site with a sandbox payment account where I can test the setup?

    If you’d prefer, we can schedule a call to go over everything by sharing your screen, which may help us debug this more effectively. Feel free to email me at [email protected] if you’d like to set that up.

    Looking forward to your response.

    Best regards,
    Jahid

    Plugin Author Md Jahidul Islam

    (@md-jahidul-islam)

    HI

    As we did not get any new reply I am going to close this topic. If you need further help please open a new ticket.

    Best Reagrds
    Jahid

Viewing 2 replies - 1 through 2 (of 2 total)
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