Task time out – on local and remote server

  • Resolved jlebouch76

    (@jlebouch76)


    4 years, 9 months ago

    Hello,

    I successfully moved my site from local to live server using your plugin. And once few changes done, i wanted to run another backup. This time,the backup task can’t get completed in both cases: whether i choose to store it to local or to remote storage.
    I have enabled: Enable optimization mode for web hosting/shared hosting. Database access method is set to WPDB. My server is SITEGROUND.

    What could the problem be? Thanks for your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support tonyrobins

    (@tonyrobins)

    Hi @jlebouch76

    Thanks for reaching out to us!

    Can you send us a debug zip from the plugin’s debug tab to help identify the problem?

    All the best,

    Thread Starter jlebouch76

    (@jlebouch76)

    I think i found the issue. I had setup a password protection on the root folder of my sub-domain. Strange thing is that the temp backup files got stored on the server but there was no completion of the backup task in the back-end and no error message of some kind.
    I removed the password protection and it now works properly both on the server and in the backend.

    Thanks for your assistance.

    Plugin Support tonyrobins

    (@tonyrobins)

    Hi @jlebouch76

    Thanks for the update! Glad it works now!

    We are going to try to set up a similar environment and reproduce the issue, and see if we could do something to that.

    All the best,

Viewing 3 replies - 1 through 3 (of 3 total)
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