Tax and coupons issue

  • Resolved tmidd27

    (@tmidd27)


    2 months, 2 weeks ago

    I have a problem with taxes and coupons on my woocommerce store. I have prices set to be entered without taxes. So I believe this means I need to enter coupon values without tax.

    However some products we sell are tax free, if a customer uses a coupon with these products then the coupon at checkout shows without tax, and the customers complain. As they have a coupon code for one amount and they are getting less off than they thought.

    I need the coupon to always show as the full amount, so with the tax. Maybe it can be applied after taxes? Is there a workaround for this at all?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey there, @tmidd27! Thanks for contacting us. I’m happy to help you.

    Can you please share some screenshots of how you have this all set up so we can take a look and try to replicate the issue on our end?

    We need screenshots of:

    • WooCommerce > Settings > Taxes
    • WooCommerce > Settings > Taxes > Standard Rates
    • If you have other rate types set up, please also share them
    • Products > Product that is not taxable > Product Data
    • Products > Product that is taxable > Product Data
    • Marketing > Coupons > Coupon you are adding > Coupon data
    • Checkout page with a product that is not taxable
    • Checkout page with a product that is taxable

    I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    If you can also share a URL for a taxable and a non-taxable product, that would be great too.

    Looking forward to your reply.

    Have a wonderful day!

    I am also experiencing something similar:

    Taxes are entered inclusive.
    Selling to two countries.
    Only one country has a tax rate.
    It correctly includes or omits the taxable amount when switching addresses at checkout.
    However using a coupon causes it to apply the tax on the non-taxable country. I suspect it is because the coupon grants free shipping, but the non-taxable country does not have a free shipping option (intentionally).

    Thanks.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello david101design,

    Thank you for your message here.

    As per forum guidelines, please create a new topic so we can assist you separately.
    When you create a new topic, include screenshots of your tax settings and coupon settings.
    This will allow us to assist you accurately.

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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