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Resolved

(@vadimdude)

Hi there,

There seems to be unexpected behavior in WooCommerce currently. I have deactivated all the other plugins and activated a standard 2021 theme. Here’s the situation:

In my tax options, I have manually entered standard tax rates, different one for each Canadian province. I have it also set to calculate tax based on billing.

In my shipping zones, I have 1 zone defined with a region and postcode wildcards.

Then, on checkout page, this is what needs to happen in order for the tax name/amount to be properly updated in the order-review table via AJAX:

1. All the required fields need to be filled (billing AND shipping)
2. The shipping region and postcode NEED to match the zone I have set up

Only then, when I start switching the billing provinces, does the tax name/amount gets properly updated. When the above 2 conditions are not met, the tax name/amount stay the same (one of the standard tax rates I defined) after each Ajax call triggered by the billing province select box changes.

Would you be able to provide any guidance on the issue?


### WordPress Environment ###

WordPress address (URL): https://localhost/fan
Site address (URL): https://localhost/fan
WC Version: 5.9.0
REST API Version: ? 5.9.0
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### Server Environment ###

Server Info: Apache/2.4.41 (Ubuntu)
PHP Version: 7.4.3
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cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
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### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Total Database Size: 8.02MB
Database Data Size: 6.11MB
Database Index Size: 1.91MB
wp_woocommerce_sessions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
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wp_admin_columns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_options: Data: 2.09MB + Index: 0.06MB + Engine InnoDB
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wp_posts: Data: 2.52MB + Index: 0.06MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_indexable: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
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wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 29
acf-field-group: 5
attachment: 43
collection: 5
color: 11
nav_menu_item: 9
page: 18
post: 1
product: 49
product_variation: 36
revision: 201
shop_order: 17
wp_block: 1
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
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### Active Plugins (1) ###

WooCommerce: by Automattic – 5.9.0 (update to version 6.0.0 is available)

### Inactive Plugins (10) ###

Admin Columns: by AdminColumns.com – 4.4.4
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### Settings ###

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variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
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rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #415 - /all-products/
Cart: #276 - /cart/
Checkout: #277 - /checkout/
My account: #278 - /my-account/
Terms and conditions: #37 - /policies-disclaimers/

### Theme ###

Name: Twenty Twenty-One
Version: 1.4
Author URL: https://www.ads-software.com/
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### Action Scheduler ###

Complete: 278
Oldest: 2021-11-23 02:23:12 +0000
Newest: 2021-12-17 00:41:48 +0000

### Status report information ###

Generated at: 2021-12-17 00:55:54 +00:00

Viewing 5 replies - 1 through 5 (of 5 total)

MayKato
(@maykato)

2 years, 11 months ago

Hello,

Could you share screenshots of how your shipping and taxes are configured?
I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

Thread Starter Vadim
(@vadimdude)

2 years, 11 months ago

Thanks for looking into it Maykato. Here are the screenshots:

https://snipboard.io/i02ODz.jpg
https://snipboard.io/cOGqpy.jpg
https://snipboard.io/jBS1aE.jpg
https://snipboard.io/41UkFK.jpg
https://snipboard.io/fDKaQi.jpg

Please let me know if anything else would help.

Thread Starter Vadim
(@vadimdude)

2 years, 11 months ago

Just a quick correction on my original post: condition #1 doesn’t have to be met, only the 2nd one does

MayKato
(@maykato)

2 years, 11 months ago

Hi @vadimdude

Thank you for sharing the screenshots.

Just a quick correction on my original post: condition #1 doesn’t have to be met, only the 2nd one does

2. The shipping region and postcode NEED to match the zone I have set up

Looking at this screenshot, I see that you’ve created a shipping zone using wildcards: M2*, M3*, M4*, M5*…

Try adding space before the * – so it’s like M2 *, M3 *, M4 *, M5 *..., and check if that fixes the issue.

Thread Starter Vadim
(@vadimdude)

2 years, 11 months ago

Thanks for the suggestion, but that didn’t fix the issue.

However, I figured out why this was happening. You see, my zone called “Locations not covered by your other zones” has a shipping method “Local pickup”. That’s a built-in WC shipping method and in its description it says that “By default, when using local pickup store base taxes will apply regardless of customer address.” (https://snipboard.io/93wlWO.jpg) So therefore, when the shipping postcode doesn’t match the Toronto zone (https://snipboard.io/cOGqpy.jpg), the checkout defaults to the local pickup. And that’s when the store base tax (in my case Ontario, Canada) gets applied no matter which billing province I select, and that’s why it wasn’t changing when I was switching the billing province.

So, everything is working as intended. Thanks a lot for your help!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Tax based on billing only updates when a shipping zone is matched’ is closed to new replies.

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