Tax Calculations are incorrect

Hello,

To get a better understanding of your setup, please provide the following:

System Status:?You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Screenshots of your tax settings (tax options and rates):
I recommend?https://snipboard.io?for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox, Safari, and Edge.

### WordPress Environment ###

WordPress address (URL): https://stakeholdpakistan.webict.pk
Site address (URL): https://stakeholdpakistan.webict.pk
WC Version: 6.2.1
REST API Version: ? 6.2.1
WC Blocks Version: ? 6.7.3
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: ? 5.6 - There is a newer version of WordPress available (5.9.2)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 30 MB
PHP Time Limit: 180
PHP Max Input Vars: 5000
cURL Version: 7.81.0
OpenSSL/1.1.1m

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB
Max Upload Size: 30 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.2.1
WC Database Prefix: wp_
Total Database Size: 20.82MB
Database Data Size: 20.02MB
Database Index Size: 0.80MB
wp_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_csshero5: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_e_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_e_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_action_bounces: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_action_clicks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_action_errors: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_action_opens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_action_sent: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_action_unsubs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_forms_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_forms_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_form_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailster_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailster_lists_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailster_subscriber_fields: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailster_subscriber_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_mailster_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_mailster_tags_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_options: Data: 4.19MB + Index: 0.10MB + Engine MyISAM
wp_postmeta: Data: 11.36MB + Index: 0.23MB + Engine MyISAM
wp_posts: Data: 3.92MB + Index: 0.09MB + Engine MyISAM
wp_redirection_404: Data: 0.46MB + Index: 0.14MB + Engine MyISAM
wp_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_redirection_items: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
wp_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tm_taskmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tm_tasks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tutor_earnings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tutor_email_queue: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tutor_notifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tutor_quiz_attempts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tutor_quiz_attempt_answers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tutor_quiz_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tutor_quiz_question_answers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_tutor_withdraws: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 107
courses: 17
ct_template: 1
custom_css: 1
customize_changeset: 28
e-landing-page: 2
elementor_icons: 1
elementor_library: 14
lesson: 3
nav_menu_item: 17
newsletter: 2
oembed_cache: 1
page: 30
post: 4
product: 3
revision: 550
shop_order: 3
topics: 6
tutor_announcements: 2
tutor_certificate: 1
tutor_enrolled: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

CSS Hero: by The CSS Hero Team – 5.0.6
Dynamic Visibility for Elementor: by Dynamic.ooo – 4.1.2
Elementor Pro: by Elementor.com – 3.3.4
Elementor: by Elementor.com – 3.3.1
Essential Addons for Elementor: by WPDeveloper – 5.0.9
Site Kit by Google: by Google – 1.69.0
HM Multiple Roles: by HM Plugin – 1.6
Insight Core: by ThemeMove – 2.2.1
Multiple Themes: by David Gewirtz – 7.1.1
Login and Logout Redirect: by Swapnil V. Patil – 2.0.2
Mailster - Email Newsletter Plugin for WordPress: by EverPress – 3.1.3
Redirection: by John Godley – 5.2.3
Tutor LMS Certificate Builder: by Themeum – 1.0.1
Tutor LMS Elementor Addons: by Themeum – 1.0.3
Tutor LMS Pro: by Themeum – 1.9.15
Tutor LMS: by Themeum – 1.9.16
WooCommerce Admin: by WooCommerce – 3.2.1
WooCommerce Direct Checkout PRO: by QuadLayers – 2.3.9
Direct Checkout for WooCommerce: by QuadLayers – 2.5.9
WooCommerce: by Automattic – 6.2.1 (update to version 6.2.2 is available)
WP Admin UI Customize: by gqevu6bsiz – 1.5.12
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.2.2

WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.3

### Inactive Plugins (1) ###

Edumall Addons: by ThemeMove – 1.1.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: PKR (?)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Cart: #389 - /cart/
Checkout: #390 - /checkout/
My account: #391 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Edumall
Version: 2.9.0
Author URL: https://thememove.com
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: edumall/woocommerce/archive-product.php
edumall/woocommerce/cart/cart-shipping.php
edumall/woocommerce/cart/cart-totals.php
edumall/woocommerce/cart/cart.php
edumall/woocommerce/cart/cross-sells.php
edumall/woocommerce/cart/mini-cart.php
edumall/woocommerce/cart/proceed-to-checkout-button.php
edumall/woocommerce/cart/shipping-calculator.php
edumall/woocommerce/checkout/form-checkout.php
edumall/woocommerce/checkout/form-coupon.php
edumall/woocommerce/checkout/form-login.php
edumall/woocommerce/checkout/payment-method.php
/home/webict/public_html/stakeholdpakistan/wp-content/plugins/woocommerce-direct-checkout-pro/templates/checkout/review-order.php version - is out of date. The core version is 5.2.0
edumall/woocommerce/checkout/thankyou.php
edumall/woocommerce/content-product-cat.php
edumall/woocommerce/content-product.php
edumall/woocommerce/content-single-product.php
edumall/woocommerce/content-widget-product.php
edumall/woocommerce/loop/add-to-cart.php
edumall/woocommerce/loop/loop-end.php
edumall/woocommerce/loop/loop-start.php
edumall/woocommerce/loop/orderby.php
edumall/woocommerce/loop/result-count.php
edumall/woocommerce/loop/sale-flash.php
edumall/woocommerce/myaccount/form-edit-account.php
edumall/woocommerce/myaccount/form-login.php
edumall/woocommerce/myaccount/form-lost-password.php
edumall/woocommerce/myaccount/form-reset-password.php
edumall/woocommerce/myaccount/my-account.php
edumall/woocommerce/myaccount/orders.php
edumall/woocommerce/order/order-details-item.php
edumall/woocommerce/order/order-details.php
edumall/woocommerce/product-searchform.php
edumall/woocommerce/single-product/add-to-cart/external.php
edumall/woocommerce/single-product/add-to-cart/simple.php
edumall/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
edumall/woocommerce/single-product/meta.php
edumall/woocommerce/single-product/product-image.php
edumall/woocommerce/single-product/rating.php
edumall/woocommerce/single-product/related.php
edumall/woocommerce/single-product/review-meta.php
edumall/woocommerce/single-product/review-rating.php
edumall/woocommerce/single-product/review.php
edumall/woocommerce/single-product/sale-flash.php
edumall/woocommerce/single-product/tabs/additional-information.php
edumall/woocommerce/single-product/tabs/description.php
edumall/woocommerce/single-product/up-sells.php
edumall/woocommerce/single-product-reviews.php
edumall/woocommerce/single-product.php

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Complete: 43
Oldest: 2022-03-07 16:10:35 +0000
Newest: 2022-03-14 11:07:36 +0000

### Status report information ###

Generated at: 2022-03-14 23:45:02 +05:00

https://snipboard.io/blhPIi.jpg
https://snipboard.io/YlbfPU.jpg
https://snipboard.io/I2qQCz.jpg

Hi @stakehol!

Thank you for sending the screenshots and the System Status.

I can see that you are running outdated versions of WordPress and WooCommerce. We recommend that you update them to their latest version.

Make sure you have a full backup in place of your site and database before making any changes. You could consider using a service like Jetpack or installing a plugin like UpdraftPlus. If something goes wrong, you can restore your site to the previous state.

Once you make the updates, check again if the issue persists.

If persists, could you please also share a screenshot of the Standard rates tax setting? You can find it under WooCoomerce > Settings > Tax > Standard rates.

Thanks!

I did a bit of my research and found out that on the backend woocommerce uses the following formula to calculate tax: tax_amount = price – ( price / ( ( tax_rate_% / 100 ) + 1 ) )

Is there a way to modify this?

waiting for a response?

Hi,

Your prices are being calculated using the Tax Inclusive option under WooCommerce > Settings > Tax > Prices Entered With Tax

This means that if your final price is $2500, including a 10% tax, it will break down to: $2273 of a base price plus 10 percent of $2273, which is $227. The result of this sum is $2500.

If you don’t want this type of tax calculation, you should choose the Tax Exclusive (No, I will enter prices exclusive of tax) option.

You can find more information about setting up taxes here:
https://woocommerce.com/document/setting-up-taxes-in-woocommerce/

but if i do that. it displays the amount being charges on tax on the checkout and cart pages and I dont want that.

Hello,

In case you would like to hide the Tax amount text at the checkout, you can try this alternative solution here.

Note: Remember, we are not experts about taxes (Taxes are based on the country/region laws, etc.), so my recommendation is to always check your tax collection set up with a tax specialist.

I hope this points you in the right direction.