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Resolved srobards
(@srobards)

3 years, 11 months ago

Hello, I am trying to make tax charges be based on my shop address. When I change the “Calculate tax based on” to Shop Address and hit save it defaults back to Customers Location once you leave that screen and go back in. Is there a fix for this or is there a way to override to a specific tax rate? Thanks in advance.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support

(@tibetanitech)

I understand you want to change the tax based on the Shop Address instead of the Customer’s address. You found that the changes that you save rolls back to its original setting.

I ran a test on my end and I was not able to replicate the same behavior as you mentioned on my test site. I can change the Calculate tax based on to Ship Address and vice versa.

Could you please share a copy of your site’s System Status to understand how your site is configured? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

To better understand what’s happening, I’d also like to take a look at your site’s logs.

To find the generated logs:

1. Go to WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select the latest fatal error log, then click view to load it. Here’s what that looks like:
https://d.pr/i/tCljQd
3. Copy/paste the log into your response so we can take a look.

Thread Starter

srobards

(@srobards)

3 years, 11 months ago


### WordPress Environment ###

WordPress address (URL): https://www.winwithhrc.com
Site address (URL): https://www.winwithhrc.com
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? Inactive 1.3.1
Log Directory Writable: ?
WP Version: ? 5.2.9 - There is a newer version of WordPress available (5.5.3)
WP Multisite: –
WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.73.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.36-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: hrcdb
Total Database Size: 47.28MB
Database Data Size: 36.96MB
Database Index Size: 10.32MB
hrcdbwoocommerce_sessions: Data: 11.32MB + Index: 0.33MB + Engine MyISAM
hrcdbwoocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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### Post Type Counts ###

attachment: 948
bg_attribution: 1
cssmenupro: 3
custom_css: 1
customize_changeset: 3
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 84
page: 20
post: 3
product: 682
product_variation: 1415
revision: 45
shop_coupon: 2
shop_order: 1045
shop_order_refund: 3
wafs: 1
woc_hour: 1
wpmm_theme: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (36) ###

Akismet Anti-Spam: by Automattic – 4.1.7
All In One SEO Pack: by Michael Torbert – 3.1.1
AMP: by AMP Project Contributors – 1.5.5
Total Upkeep: by BoldGrid – 1.14.2
BoldGrid Inspirations: by BoldGrid  – 2.0.5
Classic Editor: by WordPress Contributors – 1.5
Conditional Menus: by Themify – 1.1.8
MenuMaker Pro: by cssmenumaker – 1.1.3
Custom Facebook Feed: by Smash Balloon – 2.9.1
Facebook Widget: by Milap Patel – 5.0
Flexible Shipping UPS: by WP Desk – 1.9.2
Google XML Sitemaps: by Arne Brachhold – 4.1.0
Heartbeat Control: by Jeff Matson – 1.2.5
Jetpack by WordPress.com: by Automattic – 7.5.4
Mobile Menu: by Rui Guerreiro – 2.8.1.3
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.3.9
PDF Embedder: by Lever Technology LLC – 4.3
Plugins Load Order: by Jose Antonio de la Barrera Mayoral – 1.2.2
Post and Page Builder Premium: by BoldGrid – 1.0.2
Post and Page Builder: by BoldGrid  – 1.10.5
Product Input Fields for WooCommerce: by Tyche Softwares – 1.2.5 – Installed version not tested with active version of WooCommerce 4.3.1
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.143 – Installed version not tested with active version of WooCommerce 4.3.1

Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.3

Rearrange Woocommerce Products: by Aslam Doctor – 2.0 – Installed version not tested with active version of WooCommerce 4.3.1
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 3.2.3
Wonder Video Embed: by Magic Hills Pty Ltd – 1.6
Advanced Shipment Tracking for WooCommerce: by zorem – 2.3 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.3.1
More Sorting Options for WooCommerce: by WP Wham – 3.2.0 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.3.0 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Services: by Automattic – 1.22.3 (update to version 1.25.3 is available) – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce UPS Shipping: by WooCommerce – 3.2.27 (update to version 3.2.29 is available) – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Square: by WooCommerce – 2.0.7 (update to version 2.2.5 is available) – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
WP Force SSL: by WebFactory Ltd – 1.55
WP Super Cache: by Automattic – 1.6.9

### Inactive Plugins (4) ###

USPS Simple Shipping for Woocommerce: by SkyWorks85 – 1.2.6 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce Admin: by WooCommerce – 0.16.0 – Installed version not tested with active version of WooCommerce 4.3.1
WP Mobile Redirect: by Iqbal Bary <[email protected]> – 2.6
WPtouch Mobile Plugin: by WPtouch – 4.3.37

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

p3-profiler.php: by  –

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: exclude-from-search (exclude-from-search)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
sale items (sale)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #24 - /shop/
Cart: #25 - /cart/
Checkout: #26 - /checkout/
My account: #27 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: ElegantWP PRO
Version: 1.0.0
Author URL: https://themesdna.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: elegantwp-pro/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
Outdated Templates: ?
					
					
						Learn how to update

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 2,231
Oldest: 2020-11-06 08:50:03 -0600
Newest: 2020-12-07 08:32:54 -0600

Pending: 7
Oldest: 2020-12-07 08:48:52 -0600
Newest: 2020-12-13 01:51:41 -0600

Thread Starter

srobards

(@srobards)

3 years, 11 months ago

The logs wont load anything on the list

Thread Starter

srobards

(@srobards)

3 years, 11 months ago

After updates:


### WordPress Environment ###

WordPress address (URL): https://www.winwithhrc.com
Site address (URL): https://www.winwithhrc.com
WC Version: 4.7.1
REST API Version: ? 4.7.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.34
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.73.0
OpenSSL/1.1.1h

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.36-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: hrcdb
Total Database Size: 45.35MB
Database Data Size: 35.32MB
Database Index Size: 10.03MB
hrcdbwoocommerce_sessions: Data: 11.32MB + Index: 0.33MB + Engine MyISAM
hrcdbwoocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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hrcdbwoocommerce_order_items: Data: 0.38MB + Index: 0.19MB + Engine MyISAM
hrcdbwoocommerce_order_itemmeta: Data: 2.81MB + Index: 2.05MB + Engine MyISAM
hrcdbwoocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
hrcdbwoocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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hrcdbusermeta: Data: 0.74MB + Index: 0.44MB + Engine MyISAM
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hrcdbwc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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hrcdbwoocommerce_square_customers: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
hrcdbwoo_shipment_status_email: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
hrcdbwoo_shippment_provider: Data: 0.03MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 948
bg_attribution: 1
cssmenupro: 3
custom_css: 1
customize_changeset: 3
jetpack_migration: 2
jp_img_sitemap: 1
jp_sitemap: 1
jp_sitemap_master: 1
jp_vid_sitemap: 1
nav_menu_item: 84
page: 20
post: 3
product: 682
product_variation: 1415
revision: 45
shop_coupon: 2
shop_order: 1045
shop_order_refund: 3
wafs: 1
woc_hour: 1
wpmm_theme: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

Akismet Anti-Spam: by Automattic – 4.1.7
All In One SEO Pack: by All in One SEO Team – 3.7.1
AMP: by AMP Project Contributors – 2.0.7
Total Upkeep: by BoldGrid – 1.14.8
BoldGrid Inspirations: by BoldGrid  – 2.5.1
Classic Editor: by WordPress Contributors – 1.6
Conditional Menus: by Themify – 1.1.8
MenuMaker Pro: by cssmenumaker – 1.1.3
Smash Balloon Custom Facebook Feed: by Smash Balloon – 2.17.1
Widget for Social Page Feeds: by Milap Patel – 6.1
Flexible Shipping UPS: by WP Desk – 1.10.2 – Installed version not tested with active version of WooCommerce 4.7.1
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Jetpack by WordPress.com: by Automattic – 9.2
Mobile Menu: by Rui Guerreiro – 2.8.1.5
P3 (Plugin Performance Profiler): by GoDaddy.com – 1.5.4
PDF Embedder: by Lever Technology LLC – 4.6.1
Plugins Load Order: by Jose Antonio de la Barrera Mayoral – 1.2.2
Post and Page Builder Premium: by BoldGrid – 1.0.4
Post and Page Builder: by BoldGrid  – 1.13.4
Product Input Fields for WooCommerce: by Tyche Softwares – 1.2.7 – Installed version not tested with active version of WooCommerce 4.7.1
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.143 – Installed version not tested with active version of WooCommerce 4.7.1

Really Simple SSL: by Really Simple Plugins – 4.0.5
Rearrange Woocommerce Products: by Aslam Doctor – 2.3.5 – Installed version not tested with active version of WooCommerce 4.7.1
TaxJar - Sales Tax Automation for WooCommerce: by TaxJar – 3.2.3 – Installed version not tested with active version of WooCommerce 4.7.1
Wonder Video Embed: by Magic Hills Pty Ltd – 1.7
Advanced Shipment Tracking for WooCommerce: by zorem – 3.1.7 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.7.1
More Sorting Options for WooCommerce: by WP Wham – 3.2.6 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.3 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce Shipping & Tax: by Automattic – 1.25.3 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce UPS Shipping: by WooCommerce – 3.2.29 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce Square: by WooCommerce – 2.2.5 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce: by Automattic – 4.7.1
WP Force SSL: by WebFactory Ltd – 1.56
WP Super Cache: by Automattic – 1.7.1

### Inactive Plugins (3) ###

USPS Simple Shipping for Woocommerce: by dangoodman – 1.3.1.1 – Installed version not tested with active version of WooCommerce 4.7.1
WooCommerce Admin: by WooCommerce – 1.7.2 – Installed version not tested with active version of WooCommerce 4.7.1
WP Mobile Redirect: by Iqbal Bary <[email protected]> – 2.6

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

p3-profiler.php: by  –

### Settings ###

API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: exclude-from-search (exclude-from-search)
external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
sale items (sale)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #24 - /shop/
Cart: #25 - /cart/
Checkout: #26 - /checkout/
My account: #27 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: ElegantWP PRO
Version: 1.0.0
Author URL: https://themesdna.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: elegantwp-pro/woocommerce/emails/customer-completed-order.php version 3.5.0 is out of date. The core version is 3.7.0
Outdated Templates: ?
					
					
						Learn how to update

### More Sorting Settings ###

More Sorting for WooCommerce: yes
Custom Sorting: yes
Sort by date (ascending): 
Sort by date (descending): 
Sort by title: A to Z: 
Sort by title: Z to A: 
Sort by slug: A to Z: 
Sort by slug: Z to A: 
Sort by SKU: low to high: 
Sort by SKU: high to low: 
Sort by SKU: no
Sort by stock quantity: low to high: 
Sort by stock quantity: high to low: 
Sort by total sales: low to high: 
Sort by total sales: high to low: 
Sort by last modified date: oldest to newest: 
Sort by last modified date: newest to oldest: 
Sort by author ID (ascending): 
Sort by author ID (descending): 
Sort by product ID (ascending): 
Sort by product ID (descending): Sort by Product ID
Sort by number of comments (ascending): 
Sort by number of comments (descending): 
Random sorting: 
No sorting: 
Custom Meta Sorting: no
Total Options: 1
Enable/Disable: yes
Type: meta_value
Meta Key: 
Secondary Sorting: none
Order: asc
Parameter: custom_sorting_1
Title: Custom Meta Sorting #1
Default Sorting Options: no
Default sorting: Default sorting
Sort by popularity: Sort by popularity
Remove "Sort by popularity": yes
Sort by average rating: Sort by average rating
Remove "Sort by average rating": yes
Sort by newness: Sort by newness
Remove "Sort by newness": yes
Sort by price: low to high: Sort by price: low to high
Remove "Sort by price: low to high": yes
Sort by price: high to low: Sort by price: high to low
Remove "Sort by price: high to low": yes
Rearrange Sorting: yes
Rearrange Sorting: product_id-desc
Remove All Sorting (Including WooCommerce Default): no
Enable/Disable: no
Theme: avada

### Square ###

Environment: Production
Tokenization Enabled: –
Debug Mode: Off

### Action Scheduler ###

Complete: 2,246
Oldest: 2020-11-06 09:55:02 -0600
Newest: 2020-12-07 09:07:06 -0600

Pending: 6
Oldest: 2020-12-07 09:09:34 -0600
Newest: 2020-12-13 01:51:41 -0600

Thread Starter

srobards

(@srobards)

3 years, 11 months ago

Thank you for the response, I figured it out that it was TaxJar effecting it and causing a conflict. This is resolved.

Plugin Support

Tseten a11n

(@tibetanitech)

3 years, 11 months ago

I’m glad you were able to resolve the tax behavior on your site. I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Tax Defaults to Customer Location’ is closed to new replies.

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