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Resolved

nhof

(@nhof)

3 years, 8 months ago

Hi,

I have an issue with my Woocommerce + Tax plugin that the Tax is always zero upon checkout.

Screenshots: https://imgur.com/a/navykXr

Any idea why this is happening?


### WordPress Environment ###

WordPress address (URL): https://xxx
Site address (URL): https://xxx
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: ? 5.6 - There is a newer version of WordPress available (5.6.2)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.31-34-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.9.2
WC Database Prefix: a2sk_
Total Database Size: 18.45MB
Database Data Size: 14.29MB
Database Index Size: 4.16MB
a2sk_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
a2sk_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
a2sk_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
a2sk_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
a2sk_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_actionscheduler_actions: Data: 0.16MB + Index: 0.14MB + Engine InnoDB
a2sk_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_actionscheduler_logs: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
a2sk_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
a2sk_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_options: Data: 4.03MB + Index: 0.27MB + Engine InnoDB
a2sk_postmeta: Data: 3.39MB + Index: 1.88MB + Engine InnoDB
a2sk_posts: Data: 1.41MB + Index: 0.23MB + Engine InnoDB
a2sk_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
a2sk_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
a2sk_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
a2sk_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
a2sk_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
a2sk_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
a2sk_wpml_mails: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
a2sk_yoast_indexable: Data: 0.25MB + Index: 0.17MB + Engine InnoDB
a2sk_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
a2sk_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
a2sk_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
a2sk_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 191
custom_css: 1
elementor_library: 2
nav_menu_item: 28
page: 26
post: 3
product: 76
product_variation: 146
revision: 400
shop_coupon: 3
shop_order: 136
shop_order_refund: 10
wpcf7_contact_form: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (19) ###

CMP - Coming Soon & Maintenance Plugin: by NiteoThemes – 4.0.4
Contact Form 7: by Takayuki Miyoshi – 5.4
Elementor: by Elementor.com – 3.1.3
Facebook for WooCommerce: by Facebook – 2.3.2
Social Feed Gallery: by QuadLayers – 3.2.0
Jetpack by WordPress.com: by Automattic – 9.5
Google Ads & Marketing by Kliken: by Kliken – 1.0.7
Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.20.3
Mollie Payments for WooCommerce: by Mollie – 6.1.0
Smart Image Resize for WooCommerce: by Nabil Lemsieh – 1.4.7
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.47

Woo Discount Rules: by Flycart – 2.3.4
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.2
Product Sort and Display for WooCommerce: by a3rev Software – 2.0.9
WooCommerce Shipping & Tax: by Automattic – 1.25.8
WooCommerce: by Automattic – 5.0.0
Yoast SEO: by Team Yoast – 15.7
WP Mail Logging: by MailPoet – 1.9.7
WPForms Lite: by WPForms – 1.6.5

### Inactive Plugins (2) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Mailchimp for WooCommerce: by Mailchimp – 2.5.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #47 - /winkel/
Cart: #48 - /winkelmand/
Checkout: #49 - /afrekenen/
My account: #50 - /mijn-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Blossom Fashion
Version: 1.3.4
Author URL: https://blossomthemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 429
Oldest: 2021-02-04 14:52:35 +0100
Newest: 2021-03-06 15:19:19 +0100

Pending: 3
Oldest: 2021-03-06 20:52:17 +0100
Newest: 2021-03-07 14:06:17 +0100

Viewing 3 replies - 1 through 3 (of 3 total)

Rashed Ripon (a11n)
(@rur165)

3 years, 8 months ago

Hello @nhof ,

Taxes can be confusing. Let’s figure it out.

It looks like you are using the WooCommerce Shipping & Tax plugin to calculate your tax rates.

Have you tried while using only WooCommerce’s manual tax rates? You can find how to configure tax here – Setting up Taxes in WooCommerce

You can also try this while having only WooCommerce activated. Disable all plugins and switch over to a default theme i.e. Twenty Twenty during the test. More details on the conflict test here.

For any queries related to the tax plugin, you can ask it the respective plugin’s forum -https://www.ads-software.com/support/plugin/woocommerce-services/

Thank you ??

Thread Starter nhof
(@nhof)

3 years, 8 months ago

Thanks Rashed! Opened up https://www.ads-software.com/support/topic/tax-is-always-zero-during-checkout-2/#new-topic-0

Plugin Support kellymetal a11n
(@kellymetal)

3 years, 8 months ago

Hi there,

Thank you! Closing this thread in favor of the one in the WooCommerce Shipping & Tax support forum.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘TAX is always zero during checkout’ is closed to new replies.

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