Tax is calculated only for logged in users on checkout page
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Tax/VAT-field always shows zero at the checkout for users who are not logged in.
Although geolocalization works fine (it automatically fills the country/region field even for users who are not logged in).
Manually changing the billing country does not automatically update the tax rate either (it still always shows zero), even though this also works fine for users who are logged in.
I calculate taxes based on customer billing address. I have a lot of tax rates in my standard rates table (they are not overlapping). I display prices everywhere on my website excluding taxes.
I also have a plugin called “EU/UK VAT for WooCommerce”, which overwrites the tax rate to zero, if the customer adds their EU VAT number among the billing details. I cannot tell whether it works for unlogged users or not, because there is nothing to overwrite for them. But it works well for logged in users. And deactivating the plugin wont solve the problem either.
I’ve already tried:
– Deactivating all my plugins, and then activating them one by one
– Deleting cache, and disabling caching in the wp-config.php file
– Setting tax calculation based on shop base address (and on customer shipping address as well)
– Disabling geolocalization
– Making sure there is a wp_woocommerce_tax_rate_locations table in phpmyadminThank you for your help
The page I need help with: [log in to see the link]
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Hi @andris007
Thanks for reaching out!
I understand that tax is not being calculated for guest users on your site, is that correct?
I replicated the scenario on my personal site, having two (2) tax rates for US: 20% and PH: 10%. I added an item to my cart and the tax is being calculated simultaneously for a guest user. It even varies when I change the billing address:
Image Link: https://snipboard.io/WSroHj.jpg
Can you please share with us a clear screenshot of the following:
– General Settings
– Tax Settings
– Tax ClassesIf you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.
Furthermore, I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.
You can find it via
WooCommerce > Status. SelectGet system reportand thenCopy for support. Once you’ve done that, you can paste it into your reply here.Thanks!
Hello @andris007,
Thank you for sharing all these screenshots!
Comparing your system status report with the live version of your site, things are not lining up. I’m not sure if you made some changes since the reply was 3 days ago.
The checkout seems to be handled by Elementor as you can see in this screenshot, but in your report, these pages are handled by WooCommerce.
Checkout: #7 - /checkout/Here’s what I recommend you do.
- – Create a new empty page with a unique name.
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– Add the following shortcode to it with the default editor, not Elementor or any page builder
[woocommerce_checkout]. - – Navigate to WooCommerce > Settings > Advance and assign the new page with the shortcode as the checkout page.
Link to image: https://d.pr/i/MBJEoOLet us know how it goes!
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