Tax is not computed correctly for specific user role

  • Resolved meetmohsinkhan

    (@meetmohsinkhan)


    6 years, 10 months ago

    Hi,

    I have two plugins installed “WooCommerce Catalog Mode, Wholesale & Role Based Pricing (BASIC)” and “WooCommerce Dynamic Pricing”. I want the distributor and wholesaler has a specific tax rate. I applied 5% tax rate on distributor but it’s not computed correctly. Can you please is this plugin is compatible with “WooCommerce Dynamic Pricing” plugin. Also, tell me that if I buy the paid version then my issue is resolved?

    Here is login detail of a distributor
    U: [email protected]
    P: hempe2017

    You can log in and then add the item to the cart and check why 5% tax is not applied.

    Please see the screenshots for configuration settings.

    1. https://prnt.sc/i7gbzz
    2. https://prnt.sc/i7gcjd

    When I log in using a distributor account. 5% tax will be applied but it not applying 5%. see the screenshot https://prnt.sc/i7gd9i

    Waiting for your reply.

    Thanks

    Mohsin

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Checked the screenshots, looks like the 15% tax is being applied as per you have added in the tax options.

    Please check if the tax is being calculated based on the store address or the billing address in the woocommerce settings, and check against the store address or the billing/shipping address accordingly.

    Regards,

    Thread Starter meetmohsinkhan

    (@meetmohsinkhan)

    HI,

    I checked the tax is calculated on the basis of customer shipping address. please see the screenshot https://prnt.sc/i7qikc. Also the tax applied is not 15%. I added two item of price 12$ . if i compute 12+12=24 24*15/100= 3.6 but the plugin is computed 4.55. Please check this issue in detail and let me know what’s the issue

    Waiting for reply

    Thanks

    Mohsin

    Hi,

    It would be best if you can raise a ticket at https://www.xadapter.com/online-support/ so that I can check the side as well as the admin settings.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Tax is not computed correctly for specific user role’ is closed to new replies.