Tax is not displayed correctly in the shopping cart

  • Resolved schobner

    (@schobner)


    1 year, 4 months ago

    The display of the discount amount on the shopping cart page does not change even though we switch between with or without taxes in the backend.
    We have the full version
    Can you help us?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @schobner,

    Could you please provide a screenshot of the plugin setup and the results you have obtained? This would be very helpful for us to better understand the configuration and its outcomes.

    Thread Starter schobner

    (@schobner)

    We have set the setting as shown in the picture. In the shopping cart, however, the discount is displayed without tax.

    https://postimg.cc/gallery/sQFmMzK

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @schobner,

    Can you try with the setup shown in this screenshot? – https://prnt.sc/HGMTJb24Ev3Z

    If it doesn’t help, then can you check the issue with the default WordPress theme?

    After looking at your screenshots, it appears that there are some changes done in subtotal by the theme due to which the discount is not getting applied to the tax.

    Do let me know the result.

    Thread Starter schobner

    (@schobner)

    Hi,
    https://postimg.cc/crrzBJGX

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @schobner,

    I wanted to check in and see if you had a chance to review my previous response. If not, no worries at all – I just wanted to make sure the information reached you.

    Thread Starter schobner

    (@schobner)

    Hi,
    Yes, I have read your post. We have tried with another template. Unfortunately, here is the same problem. We have set a discount of 2%. It is also displayed in the shopping cart, but without sales tax. We have tried different settings, unfortunately no change.

    Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @schobner,

    Could you please create the ticket here on our support tool so that we can communicate in detail?

Viewing 7 replies - 1 through 7 (of 7 total)
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