Tax not working

Hi there,

If you want to only charge tax in the Netherlands that can be set up with a Standard Rate set up as seen here:

Link to image: https://cld.wthms.co/aReHrO

There’s no need to add in rates or information with countries that are 0% as that is assumed for any country that doesn’t have rate set.

Hello @kbassart,

Thank you for your reaction. Even if I only have tax for NL enabled it isn’t working..

Hi there,

Can you please share a screenshot of your tax settings? You won’t be able to upload files here, however you can either share them via your site’s Media section, or use a service like https://snaggy.com

I have made 3 screenshots. If you need to something else please let me know.
screenshot 1
screenshot 2
screenshot 3

Thanks for the screenshots. The issue appears to be with your rates as you have NL as a state in addition to NL as a country:

Link to image: https://cld.wthms.co/1KU2DU

You’ll want to remove the NL and replace it with a *

I have removed the state code and do see tax appear in the cart. But it does also appear for other countries what of course is not the intention…

Hmm, could you try changing this setting here.

Link to image: https://cld.wthms.co/I0yisJ

Head into your tax settings and swap that to Excluding tax and see if that helps. ??

Hi @ryanr14,

I am afraid to say this doesn’t do anything either… ??
Now of course there aren’t any taxes (since I turned it off), but in the NL country where we have to pay those taxes it does show the normal price without taxes.

Hi there,

Can you please provide a copy of your System Status Report found under WooCommerce>Status?

Link to image: https://cld.wthms.co/AZTUs8

You can click Copy for Support and then paste it here.

Here you go!

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Howdy ??

Taxes appear to me to be working properly. I believe there may be some confusion surrounding the way that taxes are calculated when Local Pickup is the selected shipping method.

From the documentation here: https://docs.woocommerce.com/document/local-pickup/

Note: Local Pickup calculates taxes based on your base store location by default, and not the customer’s address.

Allow me to demonstrate. Here, I have selected NL as the destination country to ship to and I have VAT added:

If I change the country to Germany, VAT is removed:

However, if I now select ‘Local Pickup’ as the shipping method, then VAT is added:

I would also like to point out that you have fatal errors happening when attempting to update things on the checkout page. You will likely want to get those resolved. The first step would be to see what is logged. I would expect that any corresponding error messages are logged. You can check by navigating to WooCommerce -> Status -> Logs and then opening the dropdown there. Look for any files that being with “fatal-errors” followed by a random string of characters and today’s date. Select that, then press “view” to gain some insight into what is causing these fatal errors.

Kind regards,

Hi there,

Thanks for your suggestion, it indeed seems like the local pickup is having troubles with the tax.

Looking for the fatal errors didn’t gave me anything. With Ctrl + F nothing popped up in those different logs.
But turning off the Wordfence plug-in seems to fix that error.

Tax was already supposed to be calculated from the customers billing address.

Isn’t there someone who can help me by signing into the website? Everything on the website is up-to-date.
My customer is getting a little bit impatient for it taking so long to fix…

@productie We are not able to log in to forum related sites per the forum guidelines.

From what I see, Will was able to test and everything was working correctly. The taxes are calculated for NL based addresses and not other addresses, unless local pickup is used for a non NL address. In this instance, taxes are calculated. It is this way due to it is the same as purchasing at the store location, which in this case is in the NL country code based on the store address.

If you need someone to log in and take a look, you may need to hire someone:
https://jobs.wordpress.net/
https://woocommerce.com/codeable/

Hello guys,

Thanks for all the help. After some more digging around on the internet I finally found a solution in a support form from another user. And now the tax does exactly what it needs to do even if local pickup is being chosen

This is where I found it.
https://www.ads-software.com/support/topic/how-to-charge-tax-for-just-az-customers/

Thanks again!