tax rate problem

Hi there,

Thanks for reaching out.

Can you please confirm did you enable the Tax settings? You can enable that by following these steps:

• Go to: WooCommerce > Settings > General.
• Select the Enable Taxes and Tax Calculations checkbox.
• Save changes.

Once done, please make sure that you have set up a tax class and assigned that to the product. Please check the following documentation and make sure that you have followed all the steps:

https://woocommerce.com/document/setting-up-taxes-in-woocommerce/

I hope it helps!

Bes,t

HI,
Yes I confirm that Enable tax rates and calculations is enabled, and the setting is correct > https://ibb.co/2PbCyhW
order > https://ibb.co/xfNB4rv
cart total > https://ibb.co/5j1J4Jr

Hello,

To take a better look at the issue, please provide the following:

* A copy of your site’s System Status: It is under WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

Let us know, thank you.

Sure,

WooCommerce > Status > https://docs.google.com/document/d/1r8XBgWu0Ef5x0VnQEaemw6MDOTXVjK3mt1VthqZobTY/edit?usp=sharing

WooCommerce > System Status > Logs > https://docs.google.com/document/d/1omkb1dI3Ctr4SW4G81AHOnpnudvqMhtwhVf4eFtDgqM/edit?usp=sharing

thank you

Hi @ujroberto

The documents access are restricted. Could you make them publicly available?
Thanks.

I’m sorry,
yes

Hello,

Thanks for sharing the System Report and error logs!

Going back to the screenshots you shared earlier, I see you have selected the “Standard” shipping class as the default. Can you share how that shipping class is configured? You can find it in WooCommerce > Settings > Tax > Standard rates.

Also, can you please confirm if the product is set to use that tax class? See the image below for reference.

Link to image: https://snipboard.io/x0wo85.jpg

https://ibb.co/Hp8GbK8
https://ibb.co/nLSKJD5
*Simple product – downloadable

Hi @ujroberto,

Thanks for sending the screenshots. Everything seems to be correctly set, so this can be a conflict with your theme or another plugin.

The best way to determine this is to:

• Temporarily switch your theme to?Storefront
• Disable all plugins except for WooCommerce
• Check if the taxes are now being applied

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated.To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

You can find a more detailed explanation on how to do a conflict test here.

Best,

Hi,
I did as you say but the problem is still there
https://ibb.co/gtzVFCC

• This reply was modified 3 years ago by ujroberto.

Hi @ujroberto

To clarify, is the store address added under WooCommerce > general > Store Address? I mean is this an accurate address?

Is the issue happening after clearing the site cache?

Let us know, thanks.

Hi,
I have a good news, it’s working!
The address is correct, I just deleted the tax row and replaced with a new one.
Really thank you for the support!
Cheers

Hi @ujroberto

Thank you for the update! Glad to hear it’s working now.
If you have any further questions, feel free to start a new topic ??