Tax Rates Incorrect

Hey there! Thanks for contacting us. I’m happy to help you.

Can you please share screenshots of how you have this set up so we can take a look?

I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

We need screenshots of:

• WooCommerce > Settings > Taxes
• WooCommerce > Settings > Taxes > Standard Rates
• If you have reduced rates and zero rates, please also share those
• Checkout page showing the taxes on your end

Looking forward to your reply.

Have a wonderful day!

Hi
WooCommerce > Settings > Taxes https://snipboard.io/JGC8Zd.jpg

WooCommerce > Settings > Taxes > Standard Rates https://snipboard.io/hHvgkb.jpg

Checkout Tax: https://snipboard.io/7d3B0R.jpg

Standard Rates after Checkout Calculation: https://snipboard.io/KTyPvY.jpg

Last Screenshot is after I go through the checkout process it updated the Standard Rates to 7.75

Above is the screenshots requested

Thanks

Hi @camna,

Everything seems in order from your screenshots. I’d like to do a test on my own if possible, could you share your site URL to try this firsthand, please?

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!
-OP

Hi @omarfpg

The issue we are seeing is not related to the website. The api call it self is returning that tax rate of 7.75 instead of the rate 8.75 for the zipcode 92563

Here is a log of correct zipcode but incorrect address showing the: 8.75 tax rate

04-03-2024 @ 12:34:32 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"CA","from_zip":"90065","from_city":"Los Angeles","from_street":"2611 N. San Fernando Road","to_country":"US","to_state":"CA","to_zip":"92563","to_city":"Murrieta","to_street":"2995 Technology Drive","shipping":"0","plugin":"woo","line_items":[{"id":"465-16ff6825d81cd97361d6d5e9412c25e3","quantity":6,"product_tax_code":"","unit_price":"195","discount":"0"}]} (WCS Tax)
04-03-2024 @ 12:34:32 - Received: {"tax":{"amount_to_collect":102.38,"breakdown":{"city_tax_collectable":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0875,"county_tax_collectable":11.7,"county_tax_rate":0.01,"county_taxable_amount":1170.0,"line_items":[{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0875,"county_amount":11.7,"county_tax_rate":0.01,"county_taxable_amount":1170.0,"id":"465-16ff6825d81cd97361d6d5e9412c25e3","special_district_amount":17.55,"special_district_taxable_amount":1170.0,"special_tax_rate":0.015,"state_amount":73.13,"state_sales_tax_rate":0.0625,"state_taxable_amount":1170.0,"tax_collectable":102.38,"taxable_amount":1170.0}],"special_district_tax_collectable":17.55,"special_district_taxable_amount":1170.0,"special_tax_rate":0.015,"state_tax_collectable":73.13,"state_tax_rate":0.0625,"state_taxable_amount":1170.0,"tax_collectable":102.38,"taxable_amount":1170.0},"freight_taxable":false,"has_nexus":true,"jurisdictions":{"city":"MURRIETA","country":"US","county":"RIVERSIDE COUNTY","state":"CA"},"order_total_amount":1170.0,"rate":0.0875,"shipping":0.0,"tax_source":"destination","taxable_amount":1170.0}} (WCS Tax)
04-03-2024 @ 12:34:32 - :: Tax Rate Found :: (WCS Tax)
04-03-2024 @ 12:34:32 - {"924":{"rate":7.75,"label":"US-CA-RIVERSIDE COUNTY-MURRIETA Tax","shipping":"no","compound":"no"}} (WCS Tax)
04-03-2024 @ 12:34:32 - :: Updating Tax Rate To :: (WCS Tax)
04-03-2024 @ 12:34:32 - {"tax_rate_country":"US","tax_rate_state":"CA","tax_rate_name":"US-CA-RIVERSIDE COUNTY-MURRIETA Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":8.75,"tax_rate_class":""} (WCS Tax)
04-03-2024 @ 12:34:32 - Tax Rate ID Set for 924 (WCS Tax)
04-03-2024 @ 12:34:32 - :: Tax Rate Found :: (WCS Tax)
04-03-2024 @ 12:34:32 - {"924":{"rate":8.75,"label":"US-CA-RIVERSIDE COUNTY-MURRIETA Tax","shipping":"no","compound":"no"}} (WCS Tax)
04-03-2024 @ 12:34:32 - :: Updating Tax Rate To :: (WCS Tax)
04-03-2024 @ 12:34:32 - {"tax_rate_country":"US","tax_rate_state":"CA","tax_rate_name":"US-CA-RIVERSIDE COUNTY-MURRIETA Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":8.75,"tax_rate_class":""} (WCS Tax)
04-03-2024 @ 12:34:32 - Tax Rate ID Set for 924 (WCS Tax)

Here is correct zipcode and correct address showing the incorrect 7.75 tax rate

04-03-2024 @ 12:35:07 - :::: TaxJar Plugin requested :::: (WCS Tax)
04-03-2024 @ 12:35:07 - :::: TaxJar API called :::: (WCS Tax)
04-03-2024 @ 12:35:07 - :::: TaxJar API request validation :::: (WCS Tax)
04-03-2024 @ 12:35:07 - API request is in good format. (WCS Tax)
04-03-2024 @ 12:35:07 - Requesting: taxjar/v2/taxes - {"from_country":"US","from_state":"CA","from_zip":"90065","from_city":"Los Angeles","from_street":"2611 N. San Fernando Road","to_country":"US","to_state":"CA","to_zip":"92563","to_city":"Murrieta","to_street":"29995 Technology Drive","shipping":"0","plugin":"woo","line_items":[{"id":"465-16ff6825d81cd97361d6d5e9412c25e3","quantity":6,"product_tax_code":"","unit_price":"195","discount":"0"}]} (WCS Tax)
04-03-2024 @ 12:35:07 - Received: {"tax":{"amount_to_collect":90.68,"breakdown":{"city_tax_collectable":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0775,"county_tax_collectable":11.7,"county_tax_rate":0.01,"county_taxable_amount":1170.0,"line_items":[{"city_amount":0.0,"city_tax_rate":0.0,"city_taxable_amount":0.0,"combined_tax_rate":0.0775,"county_amount":11.7,"county_tax_rate":0.01,"county_taxable_amount":1170.0,"id":"465-16ff6825d81cd97361d6d5e9412c25e3","special_district_amount":5.85,"special_district_taxable_amount":1170.0,"special_tax_rate":0.005,"state_amount":73.13,"state_sales_tax_rate":0.0625,"state_taxable_amount":1170.0,"tax_collectable":90.68,"taxable_amount":1170.0}],"special_district_tax_collectable":5.85,"special_district_taxable_amount":1170.0,"special_tax_rate":0.005,"state_tax_collectable":73.13,"state_tax_rate":0.0625,"state_taxable_amount":1170.0,"tax_collectable":90.68,"taxable_amount":1170.0},"freight_taxable":false,"has_nexus":true,"jurisdictions":{"city":"MURRIETA","country":"US","county":"RIVERSIDE COUNTY","state":"CA"},"order_total_amount":1170.0,"rate":0.0775,"shipping":0.0,"tax_source":"destination","taxable_amount":1170.0}} (WCS Tax)
04-03-2024 @ 12:35:07 - :: Tax Rate Found :: (WCS Tax)
04-03-2024 @ 12:35:07 - {"924":{"rate":8.75,"label":"US-CA-RIVERSIDE COUNTY-MURRIETA Tax","shipping":"no","compound":"no"}} (WCS Tax)
04-03-2024 @ 12:35:07 - :: Updating Tax Rate To :: (WCS Tax)
04-03-2024 @ 12:35:07 - {"tax_rate_country":"US","tax_rate_state":"CA","tax_rate_name":"US-CA-RIVERSIDE COUNTY-MURRIETA Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":7.75,"tax_rate_class":""} (WCS Tax)
04-03-2024 @ 12:35:07 - Tax Rate ID Set for 924 (WCS Tax)
04-03-2024 @ 12:35:07 - :: Tax Rate Found :: (WCS Tax)
04-03-2024 @ 12:35:07 - {"924":{"rate":7.75,"label":"US-CA-RIVERSIDE COUNTY-MURRIETA Tax","shipping":"no","compound":"no"}} (WCS Tax)
04-03-2024 @ 12:35:07 - :: Updating Tax Rate To :: (WCS Tax)
04-03-2024 @ 12:35:07 - {"tax_rate_country":"US","tax_rate_state":"CA","tax_rate_name":"US-CA-RIVERSIDE COUNTY-MURRIETA Tax","tax_rate_priority":1,"tax_rate_compound":false,"tax_rate_shipping":0,"tax_rate":7.75,"tax_rate_class":""} (WCS Tax)
04-03-2024 @ 12:35:07 - Tax Rate ID Set for 924 (WCS Tax)

Thanks,

Hi @camna,

Your logs show that the TaxJar is returning different tax rates for the same zip code (92563) based on different street addresses. The correct tax rate for this zip code should be 8.75%, but the API is returning a rate of 7.75% for the address “29995 Technology Drive.”

This is likely because the TaxJar calculates tax rates based on specific jurisdictions, including city, county, and even district levels. Different addresses within the same zip code may sometimes fall under different tax jurisdictions, leading to different tax rates.

To resolve this issue, I recommend TaxJar support for further insights, as they would be best equipped to help with issues related to their tax calculation.

I hope this information helps. Please let us know if you have any other questions or need further assistance.

Hi there ?? ,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

All the best,
Omar