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Resolved

(@yonabienetreintime)

Hi,

I have been trying to download the tax report for several weeks. A pop-up indicates that the report will be sent by email but I never receive it.

However, when I try to do the same for the current month the report is directly downloaded

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.2.3
Legacy REST API Package Version: L’extension Legacy REST API n’est pas installée sur ce site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: ? 6.6.1 - Une nouvelle version de WordPress est disponible (6.6.2)
WP Multisite: –
WP Memory Limit: 2 Go
WP Debug Mode: ?
WP Cron: ?
Language: fr_FR
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 2 Go
PHP Time Limit: 360
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.11.8-MariaDB-cll-lve
Max Upload Size: 2 Go
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

[REDACTED]

### Post Type Counts ###

attachment: 698
cms_block: 30
customize_changeset: 1
e-landing-page: 1
elementor_library: 11
elementor_snippet: 4
lws-wre-event: 6
lws-wre-pool: 1
lws-wre-unlockable: 1
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 84
page: 36
portfolio: 9
post: 36
product: 75
product_variation: 108
revision: 1155
shop_coupon: 41
shop_order: 170
shop_order_refund: 8
tribe_events: 1
tribe_venue: 1
wcsag_review: 5
woodmart_sidebar: 1
woodmart_size_guide: 1
wp_block: 1
wp_global_styles: 2
wp_navigation: 1
wpcf7_contact_form: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (26) ###

Tarification dynamique avancée pour WooCommerce: par AlgolPlus – 4.8.3
Colissimo shipping methods for WooCommerce: par Colissimo – 2.1.0
Contact Form 7: par Takayuki Miyoshi – 5.9.8
Elementor Pro: par Elementor.com – 3.23.3
Elementor: par Elementor.com – 3.23.4
Facebook for WooCommerce: par Facebook – 3.2.8
Turn Yoast SEO FAQ Block to Accordion: par WPHowKnow – 1.0.6
GIF Master - Awesome GIFs with Giphy and Tenor: par Deepak Khokhar
Surender Devadmin – 1.0.1

Google for WooCommerce: par WooCommerce – 2.8.5
Site Kit by Google: par Google – 1.135.0
LiteSpeed Cache: par Technologies LiteSpeed – 6.5.0.2
Loco Translate: par Tim Whitlock – 2.6.11
MC4WP : Mailchimp pour WordPress: par ibericode – 4.9.15
Maintenance WordPress: par Saipafo – 0.19
Mondial Relay - InPost - WordPress: par Rodolphe Cazemajou-Tournié – 5.2
Product Pre-Orders for Woocommerce: par VillaTheme – 1.2.5
Redirection: par John Godley – 5.5.0
Slider Revolution: par ThemePunch – 6.6.20
Woocommerce - Guaranteed Reviews Company: par Société des Avis Garantis – 1.2.6
WooPayments: par Woocommerce – 8.1.1 (une mise à jour de la version 8.2.1 est disponible)
WooCommerce: par Automattic – 9.2.3 (une mise à jour de la version 9.3.1 est disponible)
Woodmart Core: par  – 1.0.42
MyRewards: par Long Watch Studio – 5.4.0.1
Yoast SEO: par L’équipe Yoast – 23.4
WP Mail SMTP: par WP Mail SMTP – 4.1.1
Custom Product Tabs for WooCommerce: par Code Parrots – 1.8.5

### Inactive Plugins (5) ###

Cost of Goods for WooCommerce: par WPFactory – 3.4.9
The Events Calendar: par The Events Calendar – 6.6.3
Trusted Shops Easy Integration for WooCommerce: par vendidero – 2.0.3
Up2pay e-Transactions: par Up2pay e-Transactions – 3.0.3
WooCommerce Customer/Order/Coupon CSV Import Suite: par SkyVerge – 3.12.0

### Dropin Plugins () ###

object-cache.php: LiteSpeed Cache - Object Cache (Drop-in)

### Must Use Plugins (1) ###

Elementor Safe Mode: par Elementor.com – 1.0.0

### Settings ###

Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30&nbsp;jours
Level threshold: –
Log directory size: 88 Ko

### WC Pages ###

Base de la boutique: #47 - /shop/
Panier: #706 - /panier/ -  Contient le code court [woocommerce_cart]
Commander: #707 - /commander/ -  Contient le code court [woocommerce_checkout]
Mon compte: ? La page ne contient pas le code court [woocommerce_my_account].
Conditions générales de vente et d’utilisation: #686 - /cgv/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 7.6.0
Parent Theme Author URL: https://themeforest.net/user/xtemos
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php version 7.1.0 est obsolète. La version du noyau est 9.2.0
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php version 7.0.1 est obsolète. La version du noyau est 9.2.0
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product-reviews.php
woodmart/woocommerce/single-product.php

Outdated Templates: ?


                        Apprenez comment mettre à jour

### WooPayments ###

Version: 8.1.1
Connected to WPCOM: Oui
WPCOM Blog ID: 218944912
Account ID: acct_1Or1s5FozD82XtJF
Payment Gateway: Activé
Test Mode: Désactivé
Enabled APMs: card,bancontact
WooPay: Non éligible
Apple Pay / Google Pay: Activé (product,cart,checkout)
Fraud Protection Level: basic
Multi-currency: Activé
Auth and Capture: Activé
Documents: Activé
Logging: Désactivé

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-09-18 12:50:54 +02:00
Options: ?
Notes: 150
Onboarding: completed

### Action Scheduler ###

Annulé: 8
Oldest: 2024-08-19 22:48:35 +0200
Newest: 2024-09-16 18:09:10 +0200

Terminé: 1&nbsp;261
Oldest: 2024-08-18 11:05:18 +0200
Newest: 2024-09-18 10:17:33 +0200

échoué: 512
Oldest: 2023-05-12 17:26:04 +0200
Newest: 2024-08-06 11:44:02 +0200

En attente: 5
Oldest: 2024-09-18 14:01:26 +0200
Newest: 2024-09-19 05:00:00 +0200


### Status report information ###

Generated at: 2024-09-18 10:50:50 +02:00

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

WPMajestic
(@wpmajestic)

2 months ago

Hello @yonabienetreintime,

It seems this issue is well known, you can see it here -> https://github.com/woocommerce/woocommerce/issues/48841

The issue will be fixed with the next WooCommerce update, if you can’t wait for the next update, you can try to change the code in the plugins/woocommerce/src/Admin/API/Reports/Taxes/DataStore.php on your own, here are the patch -> https://github.com/woocommerce/woocommerce/pull/51270/files

I suggest waiting for the WooCommerce next update, trying to tweak code on your own could cause your site to go down if you make a mistake.

Kind regards.

Thread Starter yonabienetreintime
(@yonabienetreintime)

2 months ago

Sorry, I had checked if the topic had already been covered but I couldn’t find this thread. Thank you for your response, I hope the update will be released soon !

Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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tax report is never sent

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