Tax report (still) everything duplicated

  • Resolved Sara Die Webmacherin

    (@larvafashion)


    6 months, 2 weeks ago

    Hello WooCommerce team,

    I already reported this problem in another topic (https://www.ads-software.com/support/topic/tax-report-everything-duplicated/). Unfortunately the problem persists and reappears not only with updates, but randomly in between (maybe when certain cronjobs update the statistics).

    Here are the infos again:

    We want to use the tax reports unter “Analytics > Taxes” for our monthly reports. Unfortunately the number are wildly inaccurate.

    First of all all tax rates are shown three times (10%, 13%, 20%). It seems to be some kind of cross-connection with the other tax rates. They are grouped in threes and I can only check/uncheck each group of three.

    Then these three groups of three show completely different numbers per tax rate. Which can’t be correct.

    And if you add the numbers they are way higher than they should be. The totals above & below the report show the realistic numbers.

    What I tried:
    – Disabled all plugins except WooCommerce
    – Cleaned um tax rates & gave them individual names (only three named 10-mwst, 13-mwst, 20-mwst remain)
    – Removed and reimported statistics data
    – Created a brand new order with products with all three tax rates

    Tax report February: https://ibb.co/yPtWFbX
    Tax report today (after cleanup & indiviual tax rate names & new order): https://ibb.co/Wk4XmN5
    Taxes in order (same as the ones in the tax report from today): https://ibb.co/G5PjMLY

    Here are the tax settings:
    https://ibb.co/sJPvW90
    https://ibb.co/tQGy4rp

    A temporary fix is reverting to WooCommerce 8.9, reimporting the statistics data, and updating to the current WooCommerce version again. But as explained in the beginning this only works for a few days.

    I now have a test server with very few orders/customers and it has the same problem. So our huge database isn’t the problem.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @larvafashion,

    Thanks for re-creating a topic and providing the detailed information and steps you have already tried. This does unfortunately look like a bug in WooCommerce, as I was able to reproduce it on my test site as well.
    We do currently have a Github issue open for this to address it – link. I left a comment on that issue referencing this thread. You can keep track of this issue to figure out when it will be fixed and as part of which WooCommerce version it will get released.

    Let us know if you have any further questions.

    Thanks

Viewing 1 replies (of 1 total)
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