Taxes are not transferred correctly

  • Resolved emilbe

    (@emilbe)


    4 years, 6 months ago

    Hi,

    We are having problems with the taxes transferred from Woocommerce to Payer. We have several tax levels but most of our merchandise is sold with 12% tax (food tax). However the invoices that are being produced at Payer is not reflecting this properly. It looks like everything gets 25% tax instead and the calculation on the Payer invoices looks very very strange. Comparing the amounts on the invoices to what is in Woocommerce doesn’t match except for the end amount which is correct. Since we are selling to other companies they rely on the tax amounts for their book keeping so this needs to be sorted if we are to continue using this module.

    I can provide more detailed information and copies of invoices but for privacy reasons i cannot put them here.

    Kind Regards, Emil

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi,

    I will make some test around this in our test store to see if I can re-create it and I will get back to you.

    It is good that you don’t provide any more detailed information here. Have you been in contact with Payer around this issue?

    Best regards
    Andreas

    Thread Starter emilbe

    (@emilbe)

    We have been in contact with Payer about one invoice. According to them the whole order was sent as 25% tax. The order however was a mix of 12 and 25% tax. It seems to me that the orders become either only 25 or only 12%. What the reason is i do not know.

    I can send you invoices and screenshots that shows the issue and difference between what is in Woocommerce and what is stated on the Payer invoice. However there are customer information on there but i can take an example here:

    In Woocommerce:

    PriceInc QTY Total am Tax
    149,00 kr 4 596,00 kr 71,52 kr
    96,00 kr 10 960,00 kr 115,20 kr

    On the Payer invoice
    QTY Price exc Total am
    4 133,50 / st 534,02
    10 86,02 / st 860,16

    What is happening is that Woocommerce is sending prices ex tax and when payer receives the information it deducts the tax again from a value that is already excluding tax.

    Hi @emilbe

    I have been able to re-create this in our test store as well.

    I have created an internal ticket for this for our developers to look at.
    As its vacation times it can take some time before they can have a look at it I’m afraid but keep an eye out for an update.

    Best regards

    Andreas

    Thread Starter emilbe

    (@emilbe)

    Thank you Andreas. Then we will keep our hopes up for a speedy resolution :).

    Kind Regards, Emil

    Thread Starter emilbe

    (@emilbe)

    Any updates on this? It is creating a lot of extra work for us to keep up correcting all invoices.

    Kind Regards, Emil

    Hi,

    Our devs will look at this or next week but I can not give you a date on when it will be fixed due to the work load right now.

    Best regards
    Andreas

    Thread Starter emilbe

    (@emilbe)

    Three months have passed and we are still having these issues. I have contacted Payers developers about this as well now and asked them to support. When will it be fixed?

    Hi @emilbe

    There will be a release with a fix for this today and sorry for the delay.

    Best regards
    Andreas

    Hi @emilbe

    This should have been fixed in VERSION 1.1.7.

    Cheers!

    Andreas

    Thread Starter emilbe

    (@emilbe)

    Thank you it works perfectly now.

    Kind Regards, Emil

Viewing 10 replies - 1 through 10 (of 10 total)
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