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Resolved

(@yasminlp)

I am using the plugin in a few sites, and it is working properly in all except one, all sites use the same theme and almost same plugins, I can’t figure out why its not working.
I tried switching themes, deactivating all plugins, and the issue persists. The store address is in California, and the addresses I am testing are in California as well.

System Report


### WordPress Environment ###

WordPress address (URL): https://amuzainc.com
Site address (URL): https://amuzainc.com
WC Version: 4.2.0
REST API Version: ? 1.0.8
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.1.3
Log Directory Writable: ?
WP Version: 5.4.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.39 (Unix) mod_hive/6.27 OpenSSL/1.0.1e-fips mod_fastcgi/2.4.6
PHP Version: 7.1.33 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 32 MB
PHP Time Limit: 45
PHP Max Input Vars: 1000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.36-82.1-log
Max Upload Size: 24 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.2.0
WC Database Prefix: ieohy_
Total Database Size: 219.21MB
Database Data Size: 196.03MB
Database Index Size: 23.18MB
ieohy_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB
ieohy_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ieohy_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
ieohy_woocommerce_order_itemmeta: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
ieohy_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
ieohy_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ieohy_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ieohy_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_actionscheduler_actions: Data: 0.33MB + Index: 0.16MB + Engine InnoDB
ieohy_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_actionscheduler_logs: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
ieohy_cjtoolbox_authors: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
ieohy_cjtoolbox_backups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_blocks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_block_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_block_pins: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_block_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_form_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_form_group_parameters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_form_group_xfields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_package_objects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_parameters: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_parameter_typedef: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_parameter_typeparams: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_cjtoolbox_templates: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
ieohy_cjtoolbox_template_revisions: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
ieohy_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_comments: Data: 3.43MB + Index: 2.19MB + Engine MyISAM
ieohy_et_bloom_stats: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
ieohy_gdpr_consent: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
ieohy_gdpr_userlogs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
ieohy_inctermmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
ieohy_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_action_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_chunks: Data: 0.28MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_field_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_form_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_nf3_upgrades: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
ieohy_ninja_forms_uploads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_options: Data: 13.74MB + Index: 1.82MB + Engine MyISAM
ieohy_postmeta: Data: 12.72MB + Index: 3.33MB + Engine MyISAM
ieohy_posts: Data: 119.51MB + Index: 0.57MB + Engine MyISAM
ieohy_redirection_404: Data: 1.48MB + Index: 0.56MB + Engine InnoDB
ieohy_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_redirection_items: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
ieohy_redirection_logs: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
ieohy_relevanssi: Data: 6.09MB + Index: 10.64MB + Engine InnoDB
ieohy_relevanssi_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
ieohy_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_script_optimizer: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_smush_dir_images: Data: 0.38MB + Index: 0.16MB + Engine InnoDB
ieohy_tcb_api_error_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
ieohy_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
ieohy_term_relationships: Data: 0.03MB + Index: 0.06MB + Engine MyISAM
ieohy_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
ieohy_tve_leads_contacts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_tve_leads_contact_download: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_tve_leads_event_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_tve_leads_saved_group_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_tve_leads_split_test: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_tve_leads_split_test_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_usermeta: Data: 0.96MB + Index: 0.71MB + Engine MyISAM
ieohy_users: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
ieohy_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
ieohy_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ieohy_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_wc_product_meta_lookup: Data: 0.16MB + Index: 0.33MB + Engine InnoDB
ieohy_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_wdi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_wdi_themes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_websitez_stats: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
ieohy_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ieohy_wfConfig: Data: 12.14MB + Index: 0.00MB + Engine InnoDB
ieohy_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_wfFileMods: Data: 9.52MB + Index: 0.00MB + Engine InnoDB
ieohy_wfHits: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
ieohy_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_wfIssues: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
ieohy_wfKnownFileList: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
ieohy_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_wfLogins: Data: 0.22MB + Index: 0.08MB + Engine InnoDB
ieohy_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_wfNotifications: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
ieohy_wfPendingIssues: Data: 0.08MB + Index: 0.13MB + Engine InnoDB
ieohy_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ieohy_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
ieohy_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
ieohy_yoast_indexable: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
ieohy_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
ieohy_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
ieohy_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
ieohy_yoast_seo_links: Data: 0.23MB + Index: 0.08MB + Engine InnoDB
ieohy_yoast_seo_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 920
cf7_style: 5
custom_css: 2
enhancedcategory: 39
et_body_layout: 1
et_pb_layout: 36
et_template: 4
et_theme_builder: 1
flamingo_contact: 282
flamingo_inbound: 594
jetpack_migration: 2
nav_menu_item: 107
nf_sub: 87
oembed_cache: 8
page: 100
popup: 12
popup_theme: 7
post: 76
product: 216
product_variation: 1176
revision: 3125
saswp: 1
shop_coupon: 3
shop_order: 132
tablepress_table: 1
tve_form_type: 1
tve_lead_group: 1
vc_grid_item: 15
wdi_instagram: 1
woo_discount: 1
wphb_minify_group: 96
yith-wcbm-badge: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (37) ###

Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
Autoptimize: by Frank Goossens (futtta) – 2.7.2
Comet Cache Pro: by WebSharks
Inc. – 170220

Conditional Menus: by Themify – 1.1.8
WooCommerce Continue Shopping: by HappyKite – 1.4.3 – Installed version not tested with active version of WooCommerce 4.2.0
GDPR Cookie Consent: by WebToffee – 1.8.8
The GDPR Framework: by Data443 – 1.0.37
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Jetpack by WordPress.com: by Automattic – 8.6.1
Ninja Forms - Salesforce CRM: by Stuart Sequeira – 3.2.0
Ninja Forms - Layout & Styles: by The WP Ninjas – 3.0.28
Ninja Forms - File Uploads: by The WP Ninjas – 3.3.3
Ninja Forms: by Saturday Drive – 3.4.24.3
SOGO Add Script Header Footer: by orenhav (SOGO) – 3.9
oik Weight/Country Shipping: by bobbingwide – 1.3.4 – Installed version not tested with active version of WooCommerce 4.2.0
Popup Maker: by Popup Maker – 1.10.1
Redirection: by John Godley – 4.8
Relevanssi: by Mikko Saari – 4.7.2.1
Responsive Lightbox: by subhansanjaya – 1.3.3
Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.39
Smart Recent Posts Widget: by Idenovasi – 0.0.6
Typekit Fonts for WordPress: by OM4 – 1.9.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 2.16.26.1

10Web Social Photo Feed: by 10Web – 1.3.25
WooCommerce Admin: by WooCommerce – 1.1.3 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Bulk Discount: by Rene Puchinger – 2.4.5 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Stripe Gateway: by WooCommerce – 4.4.0 – Installed version not tested with active version of WooCommerce 4.2.0
PPOM for WooCommerce by N-MEDIA: by Najeeb Ahmad – 20.1 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce Services: by Automattic – 1.23.0 – Installed version not tested with active version of WooCommerce 4.2.0
WooCommerce: by Automattic – 4.2.0
Wordfence Security: by Wordfence – 7.4.7
Yoast SEO: by Team Yoast – 14.2
WP-DBManager: by Lester 'GaMerZ' Chan – 2.80.3
Smush Pro: by WPMU DEV – 3.6.3
WPMU DEV Dashboard: by WPMU DEV – 4.9.1
YITH WooCommerce Badge Management: by YITH – 1.4.2 – Installed version not tested with active version of WooCommerce 4.2.0
Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: by Embed Plus for YouTube Team – 13.3.1

### Inactive Plugins (1) ###

Simple Sales Tax: by TaxCloud – 6.0.13 – Installed version not tested with active version of WooCommerce 4.2.0

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
install.php: install.php

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #3941 - /shop/
Cart: #3942 - /cart/
Checkout: #3943 - /checkout/
My account: #3944 - /my-account/
Terms and conditions: #4613 - /terms-and-conditions/

### Theme ###

Name: Divi
Version: 2.3.1
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.4.8
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 717
Oldest: 2020-05-08 19:00:07 +0000
Newest: 2020-06-08 18:51:11 +0000

Pending: 4
Oldest: 2020-06-08 19:29:35 +0000
Newest: 2020-09-19 17:45:22 +0000

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Contributor Shaun Kuschel a11n
(@shaunkuschel)

Automattic Happiness Engineer

4 years, 5 months ago
Hey @yasminlp!

I took a look at the site’s connection to the Jetpack server on our end and I saw this error:
```
Response Code: 403
    "error": "unauthorized",
    "message": "API calls to this blog have been disabled."
```
A 403 error would indicate something is blocking network requests on your server. I’d recommend reviewing any security plugins you might have installed and temporarily disabling them. Then reconnecting Jetpack.

If you are unsure of which plugins might be interfering, you could try reconnecting Jetpack with all other plugins temporarily disabled.

To disconnect and reconnect Jetpack, please follow the instructions on this page:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/

I’d also recommend reviewing the steps on the Jetpack troubleshooting tips page as well, if that doesn’t resolve the issue.
Thread Starter yasminlp
(@yasminlp)

4 years, 5 months ago
Hi,

It appears there was a bad connection to Jetpack, I reconnected and it is now working properly.

Thank you!
- This reply was modified 4 years, 5 months ago by yasminlp.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Taxes not being calculated’ is closed to new replies.

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