Technical Issue

  • Resolved thewebmonk

    (@thewebmonk)


    1 month, 1 week ago

    Hi,

    I just received an email from WordPress saying “Your Site is Experiencing a Technical Issue”, it looks like it’s due to Security Shield?

    I am pasting what the emails says below.

    I had recently activated the two-factor activation and Security Admin protection, will I be locked out from my website should I deactivate your plugin? Must I restore the initial settings before deactivating itr?

    Thank you!

    —

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.6.2
    Active theme: Astra Child (version 1.0.0)
    Current plugin: Shield Security (version 20.0.10)
    PHP version 7.4.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 38 of the file /home3/enkismus/public_html/wp-content/plugins/wp-simple-firewall/src/lib/src/Rules/Processors/ResponseProcessor.php. Error message: Uncaught Error: Class ‘FernleafSystems\Wordpress\Plugin\Shield\Rules\Exceptions\NoSuchResponseHandlerException’ not found in /home3/enkismus/public_html/wp-content/plugins/wp-simple-firewall/src/lib/src/Rules/Processors/ResponseProcessor.php:38
    Stack trace:
    #0 /home3/enkismus/public_html/wp-content/plugins/wp-simple-firewall/src/lib/src/Rules/RulesController.php(110): FernleafSystems\Wordpress\Plugin\Shield\Rules\Processors\ResponseProcessor->run()
    #1 /home3/enkismus/public_html/wp-content/plugins/wp-simple-firewall/src/lib/src/Rules/RulesController.php(77): FernleafSystems\Wordpress\Plugin\Shield\Rules\RulesController->processRule(Object(FernleafSystems\Wordpress\Plugin\Shield\Rules\RuleVO))
    #2 /home3/enkismus/public_html/wp-content/plugins/wp-simple-firewall/src/lib/src/Controller/Controller.php(385): FernleafSystems\Wordpress\Plugin\Shield\Rules\RulesController->processRules()
    #3 /home3/enkismus/public_html/wp-content/plugins/wp-simple-firewall/plugin_init.php(37): FernleafSystems\Wordpress\Plugin\Shield\C

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jelena

    (@jmisic)

    Hi,

    You won’t be locked out. These features will be disabled once the plugin is deactivated, and there’s no need to restore settings before deactivating.

    Regarding the error, it may be caused by missing or corrupted Shield files. You can try reinstalling it from a fresh .zip file. Download it here:
    https://www.ads-software.com/plugins/wp-simple-firewall/

    To reinstall, first deactivate and delete Shield from your WP site’s admin area (Plugins page). Then, install it again using the downloaded .zip file and activate it.
    (when you delete Shield, all your previously saved settings will remain intact-stored in the database.)

    Hope this helps.

    Plugin Support Jelena

    (@jmisic)

    Hi,

    It’s been a week since we last heard from you. It seems like things are sorted out, so I’ll go ahead and close this thread. If that’s not the case or if you have more questions, feel free to continue the conversation.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
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