Tedious, overlapping products, confusing website, and beyond geekiness support

  • They have several very similar products, usually with just one or two features out of many that are different. Download one, try it, get bombarded with recommended alternatives. If you think it does the job for you, pay to upgrade, get diverted to a page that has another product on it. Not realising, waste ten hours trying to get it to work (it always ALMOST looks as though it has but some little quirk doesn’t work the way you’d expect). Eventually go online to ‘chat’ with a support person.

    LOSE THE WILL TO LIVE.

    Two hours later, they are still bombarding you with ideas as to what might work, getting you to install other versions, telling you which one you need, then once you have done so, saying that it doesn’t contain a feature (we’re talking a whole lightbox module missing!) and still insisiting that it was your fault you downloaded a product that you didn’t want in the first place, so you need to pay them another load of money to get the right one.

    They were still sending me messages half an hour after I had cut my losses, deleted all their products, installed Wonderplugin, tested it, bought the commercial version, and got it running as I wanted in the first place!

    Beyond belief.

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  • Dear DrGrahamWilson,

    We definitely appreciate your feedback because any kind of review-bad or good, help us to move forward and develop our plugin in accordance with the requirements, notes, words which motivate us to improve our plugins.

    Let me kindly mention that each plugin added to the WordPress or huge-it.com website has its description, user manual, demos, some of them videos, FAQs. All this stuff is presented on the platforms especially for YOU, for our users. Besides, we have forums, email, LiveChat, social networks where any kind of question regarding the plugin, its features and functionality can be easily asked.

    You have contacted us with the request of having a slider, which will display vertical and horizontal images and have a lightbox. You have already tried out the Photo Gallery plugin and Image Slide and didn’t find them useful for you despite the fact that both of them include Lightbox functionality which is one of the easiest and comfortable ways of displaying images in a larger pop-up and slides them within that popup. Taking this into account I just SUGGESTED (and not force you to buy the plugin) you check out our Responsive Slider plugin, which doesn’t have a Lightbox but gives an opportunity to display images both in Vertical and Horizontal ratio with the help of it “fit” option. Yes, the responsive slider doesn’t have lightbox functionality because it displays images in the above-mentioned view.

    It is rather difficult to include all possible functionalities in one plugin only. And that functionalities are the points which are making plugins different. That was an idea we were trying to explain.

    We are really begging our pardon for this experience.
    Despite the fact that it definitely influenced on your opinion about the plugins, however, we are still ready and happy to cooperate with you in the case if one day you decide to use one of the plugins.

    We apologize for the time you have spent on this issue
    Wish you all the best!

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