TEGORY_SCORE_X% does not work

  • Resolved Webface

    (@webfacedesign)


    2 years, 6 months ago

    Hi,

    somehow the variable: %CATEGORY_SCORE_Name% does not work while this one: %CATEGORY_POINTS_Name% does. The score is always 0 even though there are points given for this category.
    Do you have some kind of documentation on how to set up categories correctly or should it work as described above?

    Thanks
    Jonas

Viewing 16 replies (of 16 total)

  • Hi @linataro,

    It is a bit hard to answer why you are experiencing this issue
    The best advice I can give is the standard fault finding and fixes.
    I first advise you to clear the cache and cookies. You can also try to reset your permalinks and try again.
    The issue could also be due to a theme or plugin conflict

    Themes:

    As a test, switch to a default theme such as twenty-twenty, and see if this fixes it.

    Plugins:

    If that doesn’t work, also deactivate all plugins apart from QSM and see if this fixes. if it does, re-enable one at a time to see which is causing the error.
    If you cannot do this to your site (say because it is live) then use the ‘troubleshooting’ features of this plugin to let you test without affecting other users

    https://en-gb.www.ads-software.com/plugins/health-check/

    You can also follow the instruction given in the below link.

    https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm/

    Let me know if you still face the same issue.

    Regards,
    Sumit

Viewing 16 replies (of 16 total)
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