Template files don't get used

  • Resolved Roland

    (@pmcbrabant)


    8 years, 12 months ago

    I have the templates folder copied to my child theme’s root folder and have renamed that to wp_knowledgebase
    Only the CSS file seems to get used, as when I remove some of the meta information in kbe_search.php or fix the article counter to show singular when there is only one article, the changes don’t get shown on the site.

    https://www.ads-software.com/plugins/wp-knowledgebase/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Maeve Lander

    (@enigmaweb)

    Hey PMCbrabant

    1.) What version of the plugin are you on. Please make sure you’re updated to 1.1, released earlier today

    2.) Have you got a page template set to KBE?

    3.) Please can you post a link to the site in question so I can check it out?

    Thread Starter Roland

    (@pmcbrabant)

    1) The plug-in is version 1.1, clean installation today
    2) Yep, the page template is KBE
    3) The site is a corporate intranet, but I can supply a temporary admin login if necessary. Everything is in Dutch, so you would have to work around that, unless you can take a look after 6pm CET, in which case I can change the language to English and revert it the next day ??

    Plugin Contributor Maeve Lander

    (@enigmaweb)

    Thanks for reporting back… looking into this ASAP today and will post progress here. I can replicate this so no need for access for now.

    Plugin Contributor Maeve Lander

    (@enigmaweb)

    Oh hey and if this is mission critical for you and you need an immediate fix right now then grab the previous version of the plugin here.

    Thread Starter Roland

    (@pmcbrabant)

    Do you have an ETA on an update of the plug-in? There’s no rush, as filling the knowledgebase will take some time and only then will it go live ??

    Hi, I was wondering also if there will be an update about this? I have also tried to copy the template files and make changes to them but it has indeed no effect on the frontend.

    Thanks for the plugin and looking forward to your reaction.

    Kind regards

    template files just seemingly randomly stopped working for me.

    Plugin Contributor Maeve Lander

    (@enigmaweb)

    @thisisnotmyusername

    This is an old thread and your issue may or may not be related – please can I get you to re-post in your own thread and we can troubleshoot with you there?

    Cheers,
    Maeve

Viewing 8 replies - 1 through 8 (of 8 total)
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