template-functions.php on line 855

Hi @jakours2

For us to further investigate and better understand your site’s current environment, kindly share the following:

• System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
• Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Hello. I’m sorry about my very late reply. So, here are the status report followed by the Log.

Report status :

WordPress Environment

WordPress address (URL): https://ftgq.qc.ca
Site address (URL): https://ftgq.qc.ca
WC Version: 8.2.2
REST API Version: ? 8.2.2
WC Blocks Version: ? 11.1.3
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: 6.4.1
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: fr_FR
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 1 GB
PHP Time Limit: 3000
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.39-MariaDB
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.2.2
WC Database Prefix: dev2_
Total Database Size: 268.30MB
Database Data Size: 231.96MB
Database Index Size: 36.34MB
dev2_woocommerce_sessions: Data: 2.23MB + Index: 0.02MB + Engine MyISAM
dev2_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_order_items: Data: 0.82MB + Index: 0.42MB + Engine MyISAM
dev2_woocommerce_order_itemmeta: Data: 70.35MB + Index: 4.93MB + Engine MyISAM
dev2_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dev2_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_actionscheduler_actions: Data: 0.38MB + Index: 0.50MB + Engine InnoDB
dev2_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_actionscheduler_logs: Data: 0.22MB + Index: 0.19MB + Engine InnoDB
dev2_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dev2_comments: Data: 2.82MB + Index: 1.10MB + Engine MyISAM
dev2_cpwebservice_shipments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dev2_cpwebservice_tracking: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_duplicator_pro_entities: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_duplicator_pro_packages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_import_detail_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_import_log_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_import_postID: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_options: Data: 16.70MB + Index: 0.42MB + Engine MyISAM
dev2_postmeta: Data: 32.49MB + Index: 13.61MB + Engine MyISAM
dev2_posts: Data: 45.20MB + Index: 1.13MB + Engine MyISAM
dev2_post_smtp_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_post_smtp_logs: Data: 3.02MB + Index: 0.00MB + Engine InnoDB
dev2_quform_entries: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_quform_entry_data: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
dev2_quform_entry_entry_labels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_quform_entry_labels: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_quform_forms: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
dev2_quform_sessions: Data: 13.83MB + Index: 6.39MB + Engine MyISAM
dev2_simple_history: Data: 1.02MB + Index: 0.17MB + Engine InnoDB
dev2_simple_history_contexts: Data: 7.02MB + Index: 3.03MB + Engine InnoDB
dev2_smackcsv_file_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_smackuci_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dev2_terms: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
dev2_term_relationships: Data: 0.07MB + Index: 0.17MB + Engine MyISAM
dev2_term_taxonomy: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
dev2_ultimate_csv_importer_acf_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_ultimate_csv_importer_mappingtemplate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_ultimate_csv_importer_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_ultimate_csv_importer_shortcode_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_usermeta: Data: 1.28MB + Index: 0.69MB + Engine MyISAM
dev2_users: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
dev2_wcpdf_invoice_number: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
dev2_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
dev2_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
dev2_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wc_customer_lookup: Data: 0.50MB + Index: 0.39MB + Engine InnoDB
dev2_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
dev2_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dev2_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dev2_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dev2_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dev2_wc_order_product_lookup: Data: 1.52MB + Index: 0.69MB + Engine InnoDB
dev2_wc_order_stats: Data: 1.42MB + Index: 0.52MB + Engine InnoDB
dev2_wc_order_tax_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
dev2_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_wc_product_meta_lookup: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
dev2_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
dev2_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
dev2_wfblockediplog: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
dev2_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dev2_wfconfig: Data: 1.30MB + Index: 0.00MB + Engine InnoDB
dev2_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wffilemods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB
dev2_wfhits: Data: 2.02MB + Index: 0.22MB + Engine InnoDB
dev2_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dev2_wfknownfilelist: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
dev2_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wflogins: Data: 1.36MB + Index: 0.16MB + Engine InnoDB
dev2_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
dev2_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
dev2_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dev2_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dev2_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
dev2_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dev2_yoast_indexable: Data: 0.25MB + Index: 0.22MB + Engine InnoDB
dev2_yoast_indexable_hierarchy: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
dev2_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dev2_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dev2_yoast_seo_links: Data: 0.16MB + Index: 0.13MB + Engine InnoDB
dev2_yoast_seo_meta: Data: 0.09MB + Index: 0.00MB + Engine InnoDB Post Type Counts

ajde_events: 281
attachment: 503
br_force_sell: 1
custom_css: 1
dflip: 49
igmap: 1
nav_menu_item: 55
oembed_cache: 47
page: 36
pec-events: 2
post: 19
postman_sent_mail: 250
product: 45
product_variation: 219
revision: 2403
rp_sub_log_entry: 2399
rp_sub_subscription: 626
shop_coupon: 2
shop_order: 5587
shop_order_refund: 46
tablepress_table: 2
tm_product_cp: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (42)

TablePress: by Tobias B?thge – 2.2.3
Ajax Search Lite: by Ernest Marcinko – 4.11.4
BBQ Pro: by Jeff Starr – 3.7
Blackhole Pro: by Jeff Starr – 3.4
Change Mail Sender: by WP Mail SMTP – 1.3.0
Content Control: by Code Atlantic – 2.0.12
dflip: by DearHive – 1.5.6
Disable Gutenberg: by Jeff Starr – 3.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
EventON: by AshanJay – 4.5.3
EventON - Event Lists Ext: by Ashan Jay – 0.20
Force Sell for WooCommerce: by BeRocket – 3.5.7.9
Hide Admin Bar: by Shelby DeNike – 0.4.7
Interactive Geo Maps: by Carlos Moreira – 1.6.6.2
Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.13.1
Loco Translate: by Tim Whitlock – 2.6.6
Login or Logout Menu Item: by cartpauj – 1.2.3
Minimal Coming Soon & Maintenance Mode: by WebFactory Ltd – 2.37
Pay in Store WooCommerce Payment Gateway: by Papaki – 1.2.6
Post SMTP: by Post SMTP – 2.8.2
Quform: by ThemeCatcher – 2.19.0
Remove Dashboard Access: by TrustedLogin – 1.1.5
reSmush.it Image Optimizer: by reSmush.it – 0.4.13
Salient Core: by ThemeNectar – 2.0.3
Salient Shortcodes: by ThemeNectar – 1.5.3
Salient Social: by ThemeNectar – 1.2.3
Salient Widgets: by ThemeNectar – 1.2
Simple History: by P?r Thernstr?m – 4.7.2
Subscriptio: by RightPress – 3.0.7
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.39
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.12

User Switching: by John Blackbourn & contributors – 1.7.0
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.4.6
WooCommerce Canada Post Webservice Method: by Jamez Picard – 1.7.18
WooCommerce Stripe Gateway: by WooCommerce – 7.7.0
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.2
Extra Product Options & Add-Ons for WooCommerce: by ThemeComplete – 6.3.2
WooCommerce: by Automattic – 8.2.2
Wordfence Security: by Wordfence – 7.10.7
Yoast SEO: by Team Yoast – 21.5
WP Fastest Cache: by Emre Vona – 1.2.2
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.9 Inactive Plugins (0) Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php Settings

API Enabled: –
Force SSL: –
Currency: CAD ($)
Currency Position: right_space
Thousand Separator:
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #81 - /boutique/
Cart: #82 - /panier/
Checkout: #83 - /commande/
My account: #84 - /mon-compte/
Terms and conditions: ? Page not set Theme

Name: Salient Child Theme
Version: 1.0
Author URL: https://themeforest.net/user/themenectar
Child Theme: ?
Parent Theme Name: Salient
Parent Theme Version: 16.0.5
Parent Theme Author URL: https://themeforest.net/user/themenectar
WooCommerce Support: ? Templates

Overrides: salient/woocommerce/cart/mini-cart.php
salient/woocommerce/checkout/form-checkout.php
salient/woocommerce/checkout/review-order.php
salient/woocommerce/checkout/terms.php
salient/woocommerce/content-product.php
salient/woocommerce/content-single-product.php
salient/woocommerce/loop/add-to-cart.php
salient/woocommerce/loop/loop-start.php
salient/woocommerce/myaccount/form-login.php
salient/woocommerce/single-product/product-image.php
salient/woocommerce/single-product/rating.php
salient/woocommerce/single-product/tabs/description.php
salient/woocommerce/single-product/tabs/tabs.php
salient/woocommerce/single-product/title.php
salient/woocommerce/single-product-reviews.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-11-16 04:28:03 -05:00
Options: ?
Notes: 191
Onboarding: completed Action Scheduler

Complete: 654
Oldest: 2023-10-15 09:21:05 -0400
Newest: 2023-11-14 20:06:02 -0500

Failed: 56
Oldest: 2022-08-31 10:59:25 -0400
Newest: 2023-08-07 11:51:56 -0400

Pending: 487
Oldest: 2023-11-15 08:37:37 -0500
Newest: 2024-11-14 14:34:24 -0500 Status report information

Generated at: 2023-11-15 06:53:14 -05:00

Log

2023-10-19T16:22:49+00:00 CRITICAL require_once(): Failed opening required ‘/home/xxx/public_html/wp-content/plugins/post-smtp/Postman/PostmanAdminController.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) dans /home/ftgq/public_html/wp-content/plugins/post-smtp/Postman/Postman.php à la ligne 448

• This reply was modified 1 year ago by Jakours2.

Hi @jakours2

No worries! The critical error you shared recently is related to the ‘Post SMTP’ plugin on your WordPress site. Could you please try to deactivate it and see if the error persists?

Regarding the first error with the PHP Warning, I suggest performing a conflict test by switching to a default WordPress theme, and then deactivating all plugins except WooCommerce to see if the issue is gone, if yes, that means a theme or a plugin is contributing to the issue. Re-enable each to see which one causes it. You can find a more detailed explanation of how to do a conflict test here.

Let us know how it goes!