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Hey @artworxdigi
Do you use any additional email plugins, maybe some external service for email delivery?
best regards, Hannes

Hi @haet,

thanks for your quick response! We don’t use any email services or plugins that should affect the email delivery. But we have WooCommerce and WPML with several add ons running, including your add on for WooCommerce Emails.

Bests, AWX

can you please send a WooCommerce System Report to out support address (listed here: https://codemiq.com/en/contact/ ).
The system report can be found in your WordPress backend at WooCommerce -> Status

Status is sent.

Hello @artworxdigi,

I habe replied to your e-mail and am waiting for your response.
We will continue support directly by mail. There fore I will mark this thread here as resolvedd.

Best regards