Template kits not showing patterns, etc.

  • Resolved aurphil

    (@aurphil)


    1 year ago

    I wanted to create a page with astra and spectra.
    There is this Template Kits Button at the top, and when I clicked it, patterns and nice templates appeard and I could use them for like an hour or so.
    Then I published the page. Then again I wanted to further add a new pattern, but all of the patterns and everything disappeared. Nothing is showing up anymore:

    https://postimg.cc/KK1JVzvz

    so far I have tried different browsers and deactivating any browser (not WP) plugins like adblock etc. No help, obviously.

    • This topic was modified 1 year ago by aurphil.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    Hi @aurphil,

    Thanks for getting in touch with us.

    I am not able to replicate the issue on my installation. Can you please check by adjusting the PHP configuration of your site according to this guide: https://wpastra.com/docs/modify-your-php-configuration/

    Please try and let me know how it goes.

    Have a nice day!

    Thread Starter aurphil

    (@aurphil)

    I did both edit the php configuration and enabled the debug log. 

    The php configuration did not help. 

    Further, the debug log contains no errors or warnings when trying to access the template kits button, or anything else. There are no logs. (To verify if the debug log actually works I have caused deliberately an error and it logged it). 

    Thread Starter aurphil

    (@aurphil)

    Thanks to a backup I rolled back to 3 days ago.
    Now the Templates & Patterns are showing again – without these new php configurations etc. Like it was before.

    I′ll let you know if it comes again and what I did immediately before that.

    • This reply was modified 1 year ago by aurphil.
    • This reply was modified 1 year ago by aurphil.
    • This reply was modified 1 year ago by aurphil.
    Plugin Support BSF- Mohsin Ghouri

    (@mohsinbsf)

    Hi @aurphil,

    I am glad it is working for you after using backup. You can ping us if you face this issue again.

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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