• Resolved PERRIER

    (@wp83990)


    Hello.
    We can’t find the email template – NEW CHAT! – The email is delivered but it is impossible to find the language keys with LOCO and the mail template does not exist in the SETTING / MAIL / TEMPLATE back office.
    Can you help us, this is really a big problem for us.
    Thank you in advance !

Viewing 1 replies (of 1 total)
  • Plugin Support Mahfuzul Alam

    (@mahfuz87)

    Hi @wp83990

    Thank you for reaching out. We do not have any option to override the “New Chat” email template in the settings but you can edit the template by using the Loco Translator plugin. Here you will be able to find the string ( https://prnt.sc/u0girkUUZO2a ). If you are facing any difficulties with this please contact our support channel here – https://prnt.sc/cKSW-z2RTXrs. We will do our best to assist you in resolving this problem.

    Thank you for your patience and cooperation.

    Kind Regards

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