Template part has been deleted or is unavailable error

Hello @crystalpayton

I can’t see any error messages like you have mentioned above. Maybe it’s showing only for logged-in users?

This kind of problem is usually caused by a failure with your theme or with another plugin.

The best way to determine this is to:

* Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/)
* Disable all plugins except for WooCommerce
* Repeat the action that is causing the problem

If you don’t see the problem after that, in order to figure out what exactly was causing it, you should reactivate your theme and plugins one by one, until you find the one that is causing the conflict. You can find a more detailed explanation on how to do this conflict test here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

And if performing such a test on your live site is not an option, you can create a staging site using the WP Staging plugin:
https://www.ads-software.com/plugins/wp-staging/

it’s only broken on the individual product pages

never had this issue until lately
did you change something in the last update?

Hi @crystalpayton,

I checked some of your products on the frontend of your website but could not see this error. Does it show on the backend product page? Can you take a screenshot so we can take a closer look?

However, we suggest that you perform a full conflict test as advised above by @hegenberg. Most of the time this is due to a conflict with your theme or another plugin.

did you change something in the last update?

WooCommerce updates are recorded in the changelog here:

https://github.com/woocommerce/woocommerce/blob/trunk/changelog.txt

Let us know how it goes.

Hi there,

It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.

Cheers.

I’m having the same issue please see here

https://www.nameonricecharms.com/shop/

This is specifically caused by wordpress update 5.9.1
If I revert back to wordpress 5.8.3 the problem goes away

2 things:
it makes the background cover the whole page (no overlay) and then it shows those error messages top and bottom
Template part has been deleted or is unavailable: header
Template part has been deleted or is unavailable: footer

Now it looks like it only affects the Woocommerce shop pages (and a few blog pages) but woocommerce is most concerning because it generates revenue for a lot of small businesses.

It doesn’t affect the main page

https://www.nameonricecharms.com/

Can you roll out a fix to make it compatible? I keep reverting back to the old to make it work but WordPress forces update back to the current version

Hi @trucm

Please create your own thread so we can troubleshoot separately:
https://www.ads-software.com/support/plugin/woocommerce/

Yeah I ended up having to recreate my entire site on a new theme to fix the issue.

Hi @crystalpayton

Thanks for sharing that with the community!

My very best,

Hi Team, I can reproduce the error, it seems that this issue happens only with WordPress Core 5.9.1 and 5.9.2. In our case we had to downgrade users to 5.8.3 to fix the issue on their WooCommerce stores.

This is quite annoying because it is affecting several sites. We can provide you with site details if you want to replicate the issue.

Hello @junglewp,

We can provide you with site details if you want to replicate the issue.

Please share the steps to reproduce the error so we can check further.

Also, please include your System Status report and other details that might be helpful.

System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

I solved this problem for one of my clients. It’s not a WooCommercie issue, it’s an issue with a new WordPress feature called Block themes released in WP v5.9.

Block themes are a new way to create themes and your theme is mistakenly activating this feature. Of course, you’re not using Block themes, you’re using Classic themes, but your theme is mistakenly claiming it’s a Block theme.

Block themes are identified by including a file name index.html in a theme folder called templates.

To fix the issue, we need to delete/rename the following file /wp-content/themes/[YOUR_THEME_FOLDER]/templates/index.html

If the index.html file is empty, it’s probably there to prevent your web server from listing the contents of the directory to the public. You can probably rename the empty file to index.php for the same protection.

If it’s not empty, ask a developer to figure out what needs to be done to remove it.

When index.html is no longer in the template folder, WP won’t think your theme is using the Block themes features and use the Classic themes method of finding template parts.

• This reply was modified 2 years, 7 months ago by MichaelApproved.

Hi @michaelapproved,

Thanks for sharing that solution! I’m sure it can help someone in the future.

Best regards,

@michaelapproved
Bless you! You saved me countless of hours of work trying to redo everything!

It worked on one of the sites I’ll test on the rest. I would just add a note if you are using a child theme, the modification would happen at the parent folder

Thank you so much, @michaelapproved. It has already taken some time to figure out what’s happening, and I came up here by exploring. I got it fixed by renaming the index.html file from the templates directory. I didn’t even think it could be an issue.

Thanks again ??

• This reply was modified 2 years, 6 months ago by Showhan Ahmed.