Templatekit import failed

  • Resolved oso2

    (@oso2)


    4 weeks ago

    I have always used Royal elementor addons for every of my sites, but on my current site, template kits import is failing to download, sections are not downloading also. below is the error:

    Error: Import File download failed.
    Please contact Customer Support and send this Error.

    N.B: The contact form on your website is broken also.

    thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sophia Support

    (@marsismyhome)

    Hi. First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards, Sophia

    Hey, Did you get any solution?

    Thread Starter oso2

    (@oso2)

    They are still working on it.

Viewing 3 replies - 1 through 3 (of 3 total)
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