Temporarily locked out issue…

  • Resolved MagineM

    (@maginem)


    6 years, 8 months ago

    Hi,

    I have a client running a B2B online with all their users having to login to see catalog pricing etc.
    Lately more and more users are being temporarily locked out when logging in with their saved browser data. After the lockout period when they try to login again it works.
    Any ideas as to what the problem could be?

Viewing 1 replies (of 1 total)

  • Hi,

    Does this behavior go away if you disable or change the limits around your login settings under Firewall > Brute Force Protection? Also, are there any error messages that are appearing in logs around the times for these login attempts?

    Would it be possible to get the steps needed to reproduce this issue along with the URL for the site as well?

    Thanks!

Viewing 1 replies (of 1 total)
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