Temporary Failure and Operation Interrupted Error Messages

  • Resolved hiran1

    (@hiran1)


    8 years, 6 months ago

    I have tried to do a bulk optimisation for the 365 images on my website but keep running into errors.

    I took the advice from previous posts and tried to optimise it individually, but I keep getting a 500 (Internal) Server Error – the image in question is 4.3MB in size.

    I called my server hosting (Godaddy) team and they were struggling to work out what the issue is. Here is the phpinfo in case it is useful to sort out this problem: https://www.hiranadhia.com/phpinfo.php

    Here is the debugging log:

    Iusr_11887029
    EWWW IO version: 296.0
    WP version: 4.6
    PHP version: 50306
    ewww_image_optimizer_gallery_support()
    ewww_image_optimizer_admin_init()
    ewww_image_optimizer_init()
    ewww_image_optimizer_cloud_init()
    ewww_image_optimizer_disable_tools()
    ewww_image_optimizer_cron_setup()
    ewww_image_optimizer_auto already scheduled: 1472172386
    ewww_image_optimizer_settings_script()
    ewww_image_optimizer_bulk_script()
    ewww_image_optimizer_aux_images_script()
    ewww_image_optimizer_webp_script()
    ewww_image_optimizer_bulk_preview()
    ewww_image_optimizer_count_optimized()
    scanning for media
    ewww_image_optimizer_stl_check()
    disable_functions =
    we have received attachment ids via $_REQUEST
    fetched 174 attachments starting at 0
    counting images took 0.030741214752197 seconds
    found 176 fullsize (174 unoptimized), and 771 resizes (771 unoptimized)
    ewww_image_optimizer_cloud_verify()
    using cached verification
    ewww_image_optimizer_cloud_quota()
    quota data retrieved: 0 -4203 0
    ewww_image_optimizer_aux_images()

    What could the problem be and how can I fix it? Going out of my mind, so any help would be really appreciated!

    https://www.ads-software.com/plugins/ewww-image-optimizer/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author nosilver4u

    (@nosilver4u)

    Couple things to try:

    1. if you change the parallel optimization setting, does that help?
    2. check and see if you can increase your memory limit a bit. Right now it’s 128, which would normally be fine, but when working with the API, PHP needs to be able to load the file into memory twice. 4MB doesn’t seem likely to cause memory issues, but if your site was already close to that, it could push it over the edge pretty easy.

    Thread Starter hiran1

    (@hiran1)

    1. I didn’t have parallel optimisation checked, but with or without it doesn’t seem to make a difference – it still goes to “operation interrupted”.

    2. I spoke to GoDaddy and they said they want to know exactly how much to increase the memory limit by – so I wanted to ask what number I should have increased to so there isn’t a problem in the future?

    Plugin Author nosilver4u

    (@nosilver4u)

    Ok, so one more question before you ask them to increase the memory. How long does it take to return an error and say ‘temporary failure’ or ‘operation interrupted’? Is it pretty quick (10 seconds or less), or is it much longer (30 seconds or more)? The reason I ask is that memory errors usually come back pretty quick, whereas other problems will just cause it to timeout after a long delay.

    Also, a key indicator of a memory problem is if you get quick errors without parallel opt, but WITH parallel opt, it takes a really long time to error out.

    At any rate, assuming that helped narrow it down, I would recommend going to 256MB.

    I keep getting this in error log after every post.

    [05-Sep-2016 03:37:34 UTC] PHP Fatal error: Call to a member function data() on null in /home/tklist5/public_html/TKList.us/wp-content/plugins/ewww-image-optimizer/common.php on line 3310

Viewing 4 replies - 1 through 4 (of 4 total)
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